Area Planner

The Guinness Partnership; Sheffield; Hybrid; GBP 28,000 - 36,000; Full time

Job summary

The Guinness Partnership is seeking an Area Planner to provide high-quality planning and coordination for Responsive Repairs. This full-time permanent role offers hybrid working with three days per week in our Sheffield office.

You will coordinate day-to-day scheduling, manage diaries, bookings and rescheduling, and ensure repairs are logged and tracked accurately. You will interact with residents, operatives and internal teams to deliver excellent customer service and drive service improvements.

Qualifications

• Experience of working in a customer-driven environment.
• Experience of working within agreed performance targets.
• Excellent oral and written communications.
• Proven ability to work methodically, follow agreed procedures and accurately record data and information.
• Ability to work in a fast-paced environment and under pressure.
• Experience of working with databases.

Responsibilities

• Coordinate day-to-day scheduling of Responsive Repairs operatives.
• Manage operatives' diaries, booking and rescheduling appointments.
• Maintain accurate records and update systems to track repair activities.
• Communicate with residents, operatives and internal teams to ensure clear, responsive service.

Skills

Customer service

Diary management

Communication skills

Attention to detail

Data entry

Pressure handling

Database experience

DRS system

Job description

About the role

We are looking for an Area Planner to join the Guinness Property team to provide a high-quality planning and co-ordination service for our Responsive Repairs. This is a full-time permanent position, offering hybrid working, with three days a week in our Sheffield office.

As an Area Planner, you will play a key role in coordinating the day-to-day scheduling of our Responsive Repairs Operatives, ensuring repairs are planned efficiently and appointments are arranged to meet the needs of our residents.

The role involves managing operative's diaries, booking, and rescheduling appointments, maintaining accurate records, and updating systems to ensure repair activities are tracked effectively. Working closely with residents, operatives, and internal teams, you will ensure clear communication, efficient job allocation, and a high standard of customer service, while contributing to continuous improvements in service delivery and performance.

You will also be able to demonstrate these essential skills:

• Experience of working in a customer-driven environment.
• Experience of working within agreed performance targets.
• Excellent oral and written communications.
• Proven ability to work methodically, follow agreed procedures and accurately record data and information.
• Ability to work in a fast-paced environment and under pressure.
• Experience of working with databases.

Desirable:

• Experience of working in social housing.
• Experience of working with large volume data processing activities.
• Experience of working with subcontractors.
• Excellent organisation and time management skills.
• Experience of working with DRS.

To find out more about the role and the key responsibilities, please review the role profile.