Works Planner

Repair Operations; Lancashire; Hybrid; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Competitive salary

Pension with matched contributions

35 days annual leave

Cashback plan for healthcare costs

2% bonus scheme

Training and development

Employee discounts

Job summary

Places for People invites applications for a role coordinating and planning work for the internal workforce, including planned tasks, investments, compliance events and responsive repairs in occupied or empty homes.

You will use our scheduling database to optimize the agile operative workforce, manage subcontractor relationships and ensure timely communication with customers, while keeping GDPR-compliant records and real-time updates for Field Opera Managers.

Qualifications

• Previous experience in a customer service or customer facing role.
• Experience using a scheduling database.
• Experience managing multiple activities across occupied and empty properties.

Responsibilities

• Coordinate and plan work for the internal workforce including planned tasks, investments, and compliance events.
• Manage responsive repairs such as gas and empty homes and improve customer service.
• Keep systems accurate with real-time information and GDPR compliant data.
• Provide training and support, deliver timely forecasts to Field Opera Managers.
• Manage repair requests within agreed timescales and liaise with operatives and supervisors.

Skills

Customer service

Scheduling database

Communication

Team coordination

Tools

Scheduling database

Job description

At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply you could be just who we are looking for! Of course, experience and track record are important, but we are more interested in hiring someone that embodies our People Promises. That is someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise, we are dedicated to creating inclusive and thriving Communities for both our Customers and Employees.

More about your role

You will coordinate and plan work for the internal workforce, including planned tasks, investments, compliance events, and responsive repairs such as gas and empty homes. This can be a challenging role that requires strong organisation and communication skills. You will help improve customer service by ensuring appointments are met and customers are kept informed at every stage. It is important to keep all systems accurate and up to date with real time information. You may provide training and support where needed, and you will deliver timely forecasts to the Field Opera Managers when repair volumes exceed available resources, taking prompt action as necessary. Managing repair requests within agreed timescales and handling data in line with GDPR are key parts of your role. Building effective working relationships with colleagues and customers, including operatives and supervisors, is essential.

This role involves a mix of office attendance and remote working, providing the benefits of both environments.

Essential Criteria

• Previous experience in a customer service or customer facing role.
• Prior experience using a scheduling database.
• Experience with managing multiple activities across both occupied and empty domestic properties, ensuring timely completion and adherence to schedules.

Preferred Criteria

• Experience in property maintenance, repairs, or social housing environments.

More about you

You will have excellent communication skills and be confident using our work scheduling database to optimise the agile operative workforce and manage subcontractor relationships. Strong IT skills and the ability to build positive relationships are essential. You will have experience planning and organising multiple activities at both occupied and empty domestic properties. A high level of customer focus is important, ensuring you consistently meet and exceed diverse customer needs while embracing inclusion and aligning with our People Promises. Awareness of work activities and timescales to allocate resources effectively is preferred.

Benefits

We are a large diverse and ambitious business, which will give you all the challenge you could wish for.

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:

• Competitive salary, with a salary review yearly
• Pension with matched contributions up to 7%
• Excellent holiday package – 35 days annual leave (including bank holidays) with the option to buy or sell leave
• Cashback plan for healthcare costs – up to £500 saving per year
• A bonus scheme for all colleagues at 2%
• Training and development
• Extra perks including huge discounts and offers from shops, cinemas and much more