Area Manager

Thorn Baker Facilities Management; Exeter; On-site; GBP 35,000 - 37,000; Full time

Benefits offered by this job

Company car or car allowance

Job summary

Thorn Baker Facilities Management is seeking an experienced Area Cleaning Manager to oversee a portfolio of 20 sites across the South West, from Bristol to Cornwall. You will manage daily performance, client relationships and multi-site teams across retail and commercial environments.

The role emphasizes leading teams, driving standards, and delivering consistent service quality while navigating health and safety requirements and contract SLAs.

Qualifications

• Experience managing multiple cleaning contracts across retail and commercial environments.
• Strong leadership and people-management skills.
• Excellent client relationship management experience.
• Good understanding of KPIs, SLAs and operational performance.

Responsibilities

• Oversee the performance of 20 cleaning contracts across 20 sites.
• Build and maintain long-term client relationships across Bristol, Devon and Cornwall.
• Lead, motivate and develop cleaning teams and supervisors.
• Carry out regular site visits, audits and quality inspections.
• Ensure SLAs and KPIs are consistently achieved.
• Manage recruitment, training, labour budgets and operational performance.
• Monitor standards across retail and commercial locations.
• Ensure Health & Safety and company procedures are followed.
• Identify opportunities to improve service delivery and client satisfaction.
• Support contract mobilisation and continuous service improvements.

Skills

Leadership

People management

Client relationships

Multi-site management

Driving licence

UK driving licence

Job description

New Permanent Opportunity - Area Cleaning Manager - South West - £35,000-£37,000 | 20 Sites

Are you an experienced Area Cleaning Manager looking for your next challenge? Looking for a role where you can take ownership of a varied portfolio, work with established clients and have the autonomy to make a real difference?

We are currently recruiting for an Area Cleaning Manager to oversee a portfolio of 20 sites stretching from Bristol down through the South West to Cornwall, covering a mix of retail and commercial environments.

This is an excellent opportunity for an experienced cleaning or facilities management professional who enjoys a varied role, building strong client relationships and leading teams across multiple locations.

Despite the size of the portfolio, you'll have the support, structure and resources needed to deliver consistently high standards across your region.

What's in it for you?

• £35,000-£37,000 basic salary
• Company car or car allowance
• Responsibility for 20 sites across Bristol, Devon and Cornwall
• A varied portfolio covering retail and commercial environments
• Opportunity to work with established, long-term contracts
• Supportive leadership team and strong company culture
• Genuine opportunities for career development and progression
• Autonomy to manage your region and make a real operational impact
• A stable permanent position with a well-established business

Your Role

As Area Cleaning Manager, you'll take ownership of the day-to-day performance of your portfolio, ensuring sites consistently meet client expectations and operational standards.

Your responsibilities will include:

• Managing the performance of 20 cleaning contracts
• Building and maintaining strong, long-term client relationships
• Leading, motivating and developing cleaning teams and supervisors
• Carrying out regular site visits, audits and quality inspections
• Ensuring SLAs and KPIs are consistently achieved
• Managing recruitment, training, labour budgets and operational performance
• Monitoring standards across both retail and commercial locations
• Ensuring full compliance with Health & Safety and company procedures
• Identifying opportunities to improve service delivery and client satisfaction
• Supporting contract mobilisation and ongoing service improvements

About You

We're looking for an experienced Area Cleaning Manager, Regional Cleaning Manager, Contract Manager or similar who is comfortable managing multiple sites and leading teams across a geographical area.

You’ll ideally have:

• Previous experience managing multiple cleaning contracts
• Experience within commercial, retail, facilities management or similar environments
• Strong leadership and people-management skills
• Excellent client relationship management experience
• A proactive, organised approach and the ability to manage a varied portfolio
• Good understanding of KPIs, SLAs and operational performance
• Strong Health & Safety knowledge; IOSH or similar would be desirable
• Full UK driving licence
• The flexibility to travel across Bristol, Devon and Cornwall
• A role where no two days are the same

With 20 sites across the South West, this is a genuinely varied opportunity offering plenty of responsibility, autonomy and opportunity to build your reputation within a growing organisation.

If you're an experienced cleaning or facilities management professional who is ready to take the next step and you're looking for a role where your experience will be valued and rewarded we'd love to hear from you.