NHS 111 Health Advisor

Cardiff and Vale University Health Board; Milton Keynes; On-site; GBP 18,000 - 30,000; Full time

Benefits offered by this job

Free parking

NHS pension

27-33 days annual leave pro rata

Huge national discounts

Employee Assistance Programme

Job summary

South Central Ambulance Service is hiring a dedicated Health Advisor Call Handler. You will support callers with empathy, communicate clearly, and use computerised systems to assist the public during emergencies. No medical background required, just a genuine desire to help and strong people skills.

Starting at £13.17 per hour with NHS enhancements and options for full-time or part-time shifts, plus benefits such as parking, pension, and leave. Training and progression opportunities are provided.

Qualifications

• 2 GCSEs or equivalent including English.
• NVQ 2/3 Customer Services or equivalent experience.
• Experience in a customer/patient services environment.
• Ability to use computerised systems and the telephone as a work tool.
• Willingness to work rotating shifts and in the health sector.

Skills

Compassion

Confidence

Clear communication

Resilience

Help others

Customer service

Experience with computerised systems

Telephone communication

Call centre experience

Geographical knowledge

Shift work

Health sector experience

Patient care experience

First aid knowledge

Education

GCSEs including English

NVQ 2/3 Customer Services

Job description

You don't need a medical background for this role--just a genuine passion for helping others. We're looking for someone who's detail-focused, efficient, and able to balance assertiveness with empathy. Your own wellbeing matters just as much as the care you give to others, and supporting the colleagues around you should come naturally. At SCAS, every one of us plays a key part in delivering exceptional patient care, and your contribution will be valued from day one. If you're ready for a role that challenges you, energises you, and calls on your resilience throughout the day, we'd love to hear from you! Ready to make a difference? Join a team that saves lives, supports communities, and values every single person who walks through the door., The recruitment process consists of 3 stages. Candidates successful at each stage will progress to the next stage. 1. Application online application form, answering questions explaining clearly how you meet the essential and desirable criteria for the role. Use the additional information section to provide information on all relevant experience. 2. Assessment session an online assessment session gauging your listening and understanding skills, critical thinking skills and problem-solving skills. You will need to have access to a webcam and a laptop or PC to do the assessments (you will need to use a keyboard). 3. Interview an online interview with a 111 Health Advisor Call Handler from the ambulance service, discussing your skills, experience and providing an opportunity for you to find out more about the role. Disability support If you have any queries relating to disability and the role or recruitment process, get in touch at [e-mail]
You don't need medical experience -- just:

• Compassion
• Confidence
• Clear communication
• Resilience
• A genuine desire to help others, Good all round education (i.e. 2 GCSEs at equivalent of grade 4 or above including English), or equivalent demonstrable experience in a similar role, NVQ 2/3 Customer Services or equivalent demonstrable experience, Experience in a customer/patient services environment, dealing with the members of the general public
• Experience of using computerised systems
• Experience of using a telephone as a regular means of communication in a work environment, Experience in a call centre environment
• Geographical knowledge of the operational area
• Experience of working rotating shifts
• Previous experience of working in the voluntary or health sector
• Previous experience of patient care
• Knowledge of first aid and/or anatomy
  Please be advised that South Central Ambulance Service reserves the right to close this campaign earlier than the advertised closing date.
  Starting at £13.17 per hour, plus generous NHS pay enhancements:
• +35% uplift (up to £17.78/hr):Saturdays & weekday nights
• +69% uplift (up to £22.26/hr):Sundays & bank holidays
• And of course -- the full package of NHS benefits, including:
• 27-33 days annual leave (pro rata)
• NHS pension
• Huge national discounts (retail, travel, leisure, tech & more)
• Free parking
• Employee Assistance Programme
• Full-time & part-time shifts available