Apprentice Service Desk Engineer – End User Support

Cybit; Newcastle upon Tyne; Hybrid; GBP 15,000 - 18,000; Full time

Job summary

A technology solutions provider in Newcastle is seeking a Service Desk Engineer for an apprenticeship role. The candidate will provide technical support to IT business users and ensure efficient resolution of incidents. A passion for customer service and a basic understanding of Microsoft applications are vital. The company offers a range of flexible benefits including a healthcare cash plan and additional annual leave.

Benefits

Enhanced pension scheme

33 days annual leave including bank holidays

Additional day off for your birthday

Healthcare cash plan

Private Medical Insurance

Employee Assistance Programme

Occupational sick pay

Qualifications

• A strong desire to gain knowledge and develop skills.
• Ability to collaborate effectively across all teams.

Responsibilities

• Provide technical support and maintenance to all supported IT business users.
• Ensure incidents and requests are resolved efficiently.

Skills

Customer service experience

Basic understanding of Microsoft suite

Interest in technology

Excellent communication skills

Strong work ethic

Job description

A technology solutions provider in Newcastle is seeking a Service Desk Engineer for an apprenticeship role. The candidate will provide technical support to IT business users and ensure efficient resolution of incidents. A passion for customer service and a basic understanding of Microsoft applications are vital. The company offers a range of flexible benefits including a healthcare cash plan and additional annual leave.