Apprentice SEND Case Officer — Training, Mentoring & Impact

Southampton City Council; Southampton; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Pension scheme

Career progression

On-the-job training

National qualification

Foundation Living Wage

Flexible working

Volunteer days

Job summary

Southampton City Council is offering an apprenticeship for an Apprentice SEND Assistant Case Officer. You will train with a dedicated mentor, develop through a Level 3 Business Administrator apprenticeship with Fareport Training, and receive regular reviews to track progress.

The role supports children with SEND aged 0 to 25 in a busy service, with a strong emphasis on joint agency collaboration and professional development over 18 months, including End Point Assessment.

Qualifications

• Genuine interest in SEN, Equality and Diversity.
• High resilience and ability to work as part of a team to inspire, support and challenge others.
• High organisational skills and ability to meet timescales.
• Ability to manage a varied workload and understand administrative processes.
• Excellent interpersonal and communication skills with the ability to remain calm and negotiate effectively.
• Understanding of joint agency working with professionals.
• Positive solution focused approach to meeting children's individual needs.
• Compassionate with empathy towards others and understanding differing viewpoints.
• Good transferable computer skills with Word, Excel and other database systems.

Responsibilities

• Train under supervision with a dedicated mentor.
• Attend regular reviews with your manager and tutor.
• Be part of a SEND team delivering services for children aged 0–25.
• Engage in joint agency working with various professionals.

Skills

Organisational skills

Communication skills

Interpersonal skills

Word

Excel

Database systems

Joint agency working

Teamwork

Problem solving

Tools

Word

Excel

Database systems

Job description

Southampton City Council is offering an apprenticeship for an Apprentice SEND Assistant Case Officer. You will train with a dedicated mentor, develop through a Level 3 Business Administrator apprenticeship with Fareport Training, and receive regular reviews to track progress.

The role supports children with SEND aged 0 to 25 in a busy service, with a strong emphasis on joint agency collaboration and professional development over 18 months, including End Point Assessment.