Apprentice SEND Assistant Case Officer

Southampton City Council; Southampton; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Pension scheme

Career progression

On-the-job training

National qualification

Foundation Living Wage

Flexible working

Volunteer days

Job summary

Southampton City Council is offering an apprenticeship for an Apprentice SEND Assistant Case Officer. You will train with a dedicated mentor, develop through a Level 3 Business Administrator apprenticeship with Fareport Training, and receive regular reviews to track progress.

The role supports children with SEND aged 0 to 25 in a busy service, with a strong emphasis on joint agency collaboration and professional development over 18 months, including End Point Assessment.

Qualifications

• Genuine interest in SEN, Equality and Diversity.
• High resilience and ability to work as part of a team to inspire, support and challenge others.
• High organisational skills and ability to meet timescales.
• Ability to manage a varied workload and understand administrative processes.
• Excellent interpersonal and communication skills with the ability to remain calm and negotiate effectively.
• Understanding of joint agency working with professionals.
• Positive solution focused approach to meeting children's individual needs.
• Compassionate with empathy towards others and understanding differing viewpoints.
• Good transferable computer skills with Word, Excel and other database systems.

Responsibilities

• Train under supervision with a dedicated mentor.
• Attend regular reviews with your manager and tutor.
• Be part of a SEND team delivering services for children aged 0–25.
• Engage in joint agency working with various professionals.

Skills

Organisational skills

Communication skills

Interpersonal skills

Word

Excel

Database systems

Joint agency working

Teamwork

Problem solving

Tools

Word

Excel

Database systems

Job description

As an apprentice, you'll be receiving practical and professional training right from the start. Working alongside experienced colleagues who will supervise your development and a dedicated mentor providing support and guidance throughout your training. You will have regular reviews with your manager and tutor so you know how you are doing and can gain support with any activities to help you progress., We are looking for a confident and conscientious individual to undertake the role of Apprentice SEND Assistant Case Officer.

As a good all-round communicator, you will join a supportive team, where you will be trained and supported to develop. We provide a high quality and effective range of services for children with SEND. This is a challenging, fast paced and interesting role within a very busy environment. You will be part of a service whose overarching aim is to make a positive and measurable difference to the outcomes of children and young people with SEND aged 0 to 25.

We Need:

• Someone who has a genuine interest in SEN, Equality and Diversity and wants to make a positive difference.
• Someone with a high level of resilience and the ability to work as part of a team to inspire, support and challenge others.
• Someone with high organisational skills and experienced in meeting timescales.
• Someone with strong organisational skills, the ability to manage a varied workload, and an understanding of administrative processes
• Someone with excellent interpersonal and communication skills with the ability to remain calm and negotiate effectively, whether this be face to face, in writing or verbally over the phone, whilst remaining professional at all times.
• Someone who understands the importance of joint agency working with a range of different professionals.
• Someone with a positive solution focused approach to meeting children' s individual needs with the ability to sensitively manage competing and conflicting priorities of service users whilst maintaining positive, professional relationships.
• Someone who is compassionate and has genuine empathy towards others and understanding differing viewpoints.
• Someone with good transferable computer skills and experienced in using Word, Excel, and other database holding systems.

An apprenticeship is a real job, with real responsibilities and along with a competitive salary an apprenticeship will provide you with many benefits including;

• Paid time off for holidays and a pension scheme
• A career path so you can progress to the next level
• On and off the job training
• The achievement of a nationally recognised qualification while you work.

At Southampton City Council we are committed to paying Foundation Living Wage as a minimum and we believe apprentices should also be paid fairly. Your salary as an apprentice will be £25,614 annually and may increase in line with any national rise in Foundation Living Wage. Although we can't guarantee you a permanent job at the end of your apprenticeship, we will support you to apply for other roles within the council and help make sure you are ready for a wider job search with support from our Employment Skills team.

About the team:

We are a very bonded team and the support we have for each other is second to none. We would love to have someone join us who likes to be part of a team, someone caring and supportive! You will be working towards the Level 3 Business Administrator apprenticeship with Fareport Training. The duration of this apprenticeship is 18 months with 3 months for the End Point Assessment.

What we can offer you:

• Excellent 15.2% employer contribution
• Death in service benefit of x3 salary, and optional salary sacrifice shared cost AVC (additional voluntary contribution)
• Generous holiday 25-31 days, based on role and service
• Flexible working options (role-dependent)Family-friendly policies - Maternity, Paternity, Adoption, Shared/Unpaid Parental Leave, Time off for Dependents
• Training and development, including coaching and mentoring
• Health and wellbeing support - Employee Assistance Programme, Menopause Pledge, Mental Health First Aiders
• Access to a variety of staff networks including our internal Apprentice Network
• Veteran-friendly employer with the Armed Forces Covenant
• Retail discounts and savings through the Southampton City Council benefits platform
• Discounted memberships at local sports and fitness centres
• Sustainable travel benefits - low emission car scheme, cycle to work, season ticket loans
• Employee volunteering scheme with 2 paid days leave to volunteer
• This role is a fixed term apprenticeship, 37 hours a week
• Please note the salary quoted is based on full time hours (37 hours).
• This is a fixed term position and the salary will be pro rata of the above salary.
• This post is subject to an enhanced criminal records check.
• It is usual for successful candidates to start at the bottom of the pay grade.