Apprentice IT Support Engineer – Learn Windows & Networking

Inspiro Learning; Oxford; On-site; GBP 12,000 - 18,000; Full time

Job summary

Inspiro Learning is seeking a motivated IT apprentice in Oxford to provide telephone, remote and on-site support for Windows desktops, laptops, servers and peripherals. You will build and deploy equipment, help with office moves and onboarding, and assist with MS 365 migrations and cloud projects.

The role emphasises attitude and willingness to learn, with training delivered via a Level 3 ICT Apprenticeship Standard and regular sessions with a digital skills trainer.

Qualifications

• Basic IT knowledge and aptitude.
• Interest in Microsoft technologies.
• Willingness to self-learn and develop through hands-on practice.
• Evidence of practical experimentation (home labs, projects, volunteering, self-study).
• Good problem-solving skills.

Responsibilities

• Provide telephone, remote and on-site IT support to customers.
• Diagnose and resolve Windows desktop, laptop and server issues.
• Build, configure and deploy PCs and laptops; install printers and networking equipment.
• Monitor client systems and respond to alerts; document and update tickets.
• Assist with hardware installations, office moves and onboarding; participate in IT projects (MS 365 migrations, server upgrades, cloud deployments).

Skills

Basic IT knowledge

Interest in Microsoft technologies

Willingness to self-learn

Problem solving

Education

Level 3 ICT Apprenticeship Standard

Job description

Inspiro Learning is seeking a motivated IT apprentice in Oxford to provide telephone, remote and on-site support for Windows desktops, laptops, servers and peripherals. You will build and deploy equipment, help with office moves and onboarding, and assist with MS 365 migrations and cloud projects.

The role emphasises attitude and willingness to learn, with training delivered via a Level 3 ICT Apprenticeship Standard and regular sessions with a digital skills trainer.