Apprentice IT Support Analyst — Earn While You Learn

Higherin; Tiverton; Remote; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Structured apprenticeship training

Real client projects

Career progression

Job summary

measure2improve (m2i) invites you to launch your IT support career through a hands-on apprenticeship. Earn while you learn, help clients, and gain practical skills in software support, testing, and issue investigation.

You will provide first-line support, gather information, assist with testing, and maintain records. The programme offers structured training, access to real projects, and progression opportunities within a supportive small team.

Qualifications

• 3 GCSEs (or equivalent) at grades 4+ in any subject.
• GCSE Maths and English (or equivalents) at grades 3+ (D or above).
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject.

Responsibilities

• Provide first-line support to clients using measure2improve software.
• Log, investigate and respond to support requests.
• Assist with testing software updates, fixes and releases, recording results clearly and following internal processes.
• Support the team with change requests, including basic scoping, checking requirements and updating records/comments.
• Maintain accurate records in the Hub, including support updates, change notes and knowledge-base information.
• Work with implementation, support and development colleagues to understand client processes and resolve queries.
• Build knowledge of m2i.SHEQ, NHT and related systems while completing apprenticeship learning and training requirements.

Skills

Communication skills

Computer literacy

Attention to detail

Logical problem solving

Organised

Team player

Interest in software support

Education

GCSEs 4+ (A-C)

GCSE Maths & English 3+ (D+)

Job description

measure2improve (m2i) invites you to launch your IT support career through a hands-on apprenticeship. Earn while you learn, help clients, and gain practical skills in software support, testing, and issue investigation.

You will provide first-line support, gather information, assist with testing, and maintain records. The programme offers structured training, access to real projects, and progression opportunities within a supportive small team.