IT Support Analyst Level 3 Apprenticeship - measure2improve

Higherin; Tiverton; Remote; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Structured apprenticeship training

Real client projects

Career progression

Job summary

measure2improve (m2i) invites you to launch your IT support career through a hands-on apprenticeship. Earn while you learn, help clients, and gain practical skills in software support, testing, and issue investigation.

You will provide first-line support, gather information, assist with testing, and maintain records. The programme offers structured training, access to real projects, and progression opportunities within a supportive small team.

Qualifications

• 3 GCSEs (or equivalent) at grades 4+ in any subject.
• GCSE Maths and English (or equivalents) at grades 3+ (D or above).
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject.

Responsibilities

• Provide first-line support to clients using measure2improve software.
• Log, investigate and respond to support requests.
• Assist with testing software updates, fixes and releases, recording results clearly and following internal processes.
• Support the team with change requests, including basic scoping, checking requirements and updating records/comments.
• Maintain accurate records in the Hub, including support updates, change notes and knowledge-base information.
• Work with implementation, support and development colleagues to understand client processes and resolve queries.
• Build knowledge of m2i.SHEQ, NHT and related systems while completing apprenticeship learning and training requirements.

Skills

Communication skills

Computer literacy

Attention to detail

Logical problem solving

Organised

Team player

Interest in software support

Education

GCSEs 4+ (A-C)

GCSE Maths & English 3+ (D+)

Job description

Launch your IT support career with measure2improve!

Earn while you learn, gain hands-on experience helping clients and build valuable skills for a rewarding future in technology.

Responsibilities

• Provide first-line support to clients using measure2improve software, including logging, investigating and responding to support requests.
• Help triage issues by gathering clear information, screenshots and steps to reproduce before escalating where required.
• Assist with testing software updates, fixes and releases, recording results clearly and following internal processes.
• Support the team with change requests, including basic scoping, checking requirements and updating records/comments.
• Maintain accurate records in the Hub, including support updates, change notes and knowledge-base information.
• Work with implementation, support and development colleagues to understand client processes and resolve queries.
• Build knowledge of m2i.SHEQ, NHT and related systems while completing apprenticeship learning and training requirements.

Required skills

• Good written and verbal communication skills and a professional approach to client contact.
• Confident using computers, Microsoft Office and web-based systems.
• Good attention to detail, especially when recording information and following processes.
• Willingness to learn how software systems work and how to investigate issues logically.
• Organised and able to manage several tasks while asking for guidance when needed.
• Positive attitude, reliability and ability to work as part of a small team.
• Interest in software support, data, reporting or technology would be beneficial.

The entry requirements for this programme are as follows

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

Working hours

35 hours per week, 8:30am - 5pm

Benefits

• Structured apprenticeship training and workplace support.
• Opportunity to develop skills in software support, testing, client implementation and business systems.
• Annual leave entitlement plus bank holidays, with company Christmas closure arrangements where applicable.
• Supportive small-team environment with exposure to real client projects.
• Progression opportunities as skills and confidence develop.

Future prospects

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

About the Company

measure2improve (m2i), founded in 1996, specialises in simplifying complex data management challenges through innovative, web-based software solutions. Our solutions are designed to be intuitive and require minimal training, making them accessible on both Android and Apple devices.