Apprentice IT Helpdesk & Customer Service

Lincoln College; Lincoln; Hybrid; GBP 15,000 - 28,000; Full time

Job summary

Bluecube Cloud Services Limited invites applications for an Apprentice Customer Service role, hosted from Lincoln College. You will work as an apprentice Help Desk agent, supporting clients, resolving IT issues, and pursuing an L3 Customer Service qualification.

The programme is a day-a-month release with dedicated assessor support, leading to a full-time IT Helpdesk Technician path and potential specialist progression within the team.

Qualifications

• GCSE English and Maths (A*/9–C/4).
• Passion for IT and problem-solving.
• Willingness to learn and develop within a professional environment.

Responsibilities

• Providing front-line support via phone, email and remote tools.
• Logging and managing support tickets.
• Learning to maintain technical documents and asset inventories.
• Upholding IT security practices and supporting compliance.

Skills

Customer care skills

Analytical skills

Logical

Initiative

Education

GCSE English and Maths (A*/9 – C/4)

Job description

Bluecube Cloud Services Limited invites applications for an Apprentice Customer Service role, hosted from Lincoln College. You will work as an apprentice Help Desk agent, supporting clients, resolving IT issues, and pursuing an L3 Customer Service qualification.

The programme is a day-a-month release with dedicated assessor support, leading to a full-time IT Helpdesk Technician path and potential specialist progression within the team.