IT Support Technician Level 3 Apprenticeship - Cube Technology

Higherin; Aylesbury; Hybrid; GBP 18,000 - 20,000; Full time

Benefits offered by this job

Casual dress code

Friendly atmosphere

Regular staff lunches (paid)

Job summary

Cube Technology is hiring an apprentice to begin a Level 3 Azure Cloud Support Specialist programme. You will gain hands-on experience with public and private cloud services, network infrastructures, and end-user troubleshooting while earning a salary.

Join a friendly team in the UK with a 37.5-hour work week, 9am-5:30pm, and earn £18,000–£20,000 per year. This role offers formal training, growth, and an opportunity to transition to a permanent position after completion.

Qualifications

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

Responsibilities

• Provide first-line IT support to end users via phone, email and ticketing systems
• Log, update and manage support tickets in line with agreed SLAs
• Troubleshoot hardware, software and Microsoft 365 issues
• Support users with password resets, account administration and access requests
• Escalate complex technical issues to senior engineers where required
• Assist with device setup, configuration and deployment
• Support Microsoft Windows desktop and laptop environments
• Deliver excellent customer service and maintain regular communication with users
• Create and maintain technical documentation and knowledge base articles
• Participate in training and development activities as part of the Level 3 IT apprenticeship

Skills

Customer service

Verbal communication

Written communication

Teamwork

Willingness to learn

Education

GCSEs including Maths and English

No higher-level qualification in similar subject

Tools

Microsoft 365

Windows OS

Ticketing systems

Job description

Overview

Launch your IT support career with Cube Technology! Earn while you learn, solve real-world tech issues and build valuable skills through a Level 3 apprenticeship.

About the role

We are now looking for an eager candidate to join us as an apprentice. You will have the opportunity to gain valuable skills, knowledge and experience as you complete a Level 3 Azure Cloud Support Specialist programme. You will work with public and private cloud services, large enterprise wired and wireless network infrastructures through to end user troubleshooting.

Responsibilities

• Provide first-line IT support to end users via phone, email and ticketing systems
• Log, update and manage support tickets in line with agreed SLAs
• Troubleshoot hardware, software and Microsoft 365 issues
• Support users with password resets, account administration and access requests
• Escalate complex technical issues to senior engineers where required
• Assist with device setup, configuration and deployment
• Support Microsoft Windows desktop and laptop environments
• Deliver excellent customer service and maintain regular communication with users
• Create and maintain technical documentation and knowledge base articles
• Participate in training and development activities as part of the Level 3 IT apprenticeship

We are looking for someone that has

• The ability to work individually and as part of a team, potentially covering extending working hours
• Desire to learn new technologies, develop advanced networking skills and share them across the team
• Strong desire and knowledge to work within an internet service provider industry and in a close-knit team
• Excellent verbal and written communication skills
• Previous IT related work experience

The entry requirements for this programme are as follows

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

Working hours

37.5 hours per week, 9am to 5:30pm

Salary and benefits

• Yearly salary: £18,000 - £20,000
• Casual dress code
• Friendly atmosphere
• Regular staff lunches (paid for by company)
• Holiday entitlements
• Company pension

Future prospects

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Cube Technology

We are an award-winning managed IT services and support provider. We specialise in providing end-to-end solutions for a large portfolio of customers. We have been growing since being established in 2001 fuelled by our commitment to innovation and exceptional customer service.