Apprentice Customer Service - Bluecube Cloud Services Limited

Lincoln College; Lincoln; Hybrid; GBP 15,000 - 28,000; Full time

Job summary

Bluecube Cloud Services Limited invites applications for an Apprentice Customer Service role, hosted from Lincoln College. You will work as an apprentice Help Desk agent, supporting clients, resolving IT issues, and pursuing an L3 Customer Service qualification.

The programme is a day-a-month release with dedicated assessor support, leading to a full-time IT Helpdesk Technician path and potential specialist progression within the team.

Qualifications

• GCSE English and Maths (A*/9–C/4).
• Passion for IT and problem-solving.
• Willingness to learn and develop within a professional environment.

Responsibilities

• Providing front-line support via phone, email and remote tools.
• Logging and managing support tickets.
• Learning to maintain technical documents and asset inventories.
• Upholding IT security practices and supporting compliance.

Skills

Customer care skills

Analytical skills

Logical

Initiative

Education

GCSE English and Maths (A*/9 – C/4)

Job description

Apprentice Customer Service - Bluecube Cloud Services Limited

This is a fantastic opportunity to begin your career with Bluecube Cloud Services. As an apprentice Help Desk agent, you will gain hands-on experience supporting clients and helping to resolve technical IT issues whilst working towards your L3 customer service qualification.

Duties will include, but will not be limited to:

Providing front-line support via the phone, email and remote tools

Logging and managing support tickets

Learning to maintain technical documents and asset inventories

Upholding IT security practices and supporting compliance

What Training Will the Apprentice Take and What Qualification Will the Apprentice Get at the End?

The Apprentice will work towards their Apprenticeship Standard in L3 Customer Service

The successful candidate will be assigned a dedicated assessor who will provide support and guidance throughout the course

This is a day-a-month release programme, which means you will attend Lincoln College one day a month in the term time only. This will fall within your contracted working hours

Course outline:
https://skillsengland.education.gov.uk/apprenticeship-standards/st0071-v1-1
What is the Expected Career Progression After this Apprenticeship?
A full-time IT Helpdesk Technician position within the team, with progression to move into a specialist field within the team.
Desired Skills and Personal Qualities

Customer care skills

Analytical skills

Logical

Initiative

Qualifications

GCSE in:

English and Maths (grade A*/9 – C/4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Other Requirements

We are looking for an individual who has a genuine passion for IT and problem-solving, along with a willingness to learn and develop within our professional environment.

We encourage on-the-job learning and provide opportunities for training and professional certifications to support our team’s development. In return, we expect a genuine commitment and enthusiasm to learn, develop new skills and grow within the role.

Monday- Friday: 09:00 to 17:00 with an 08:30 start, 2 working days per week.

£14,976 to £23,793.12, depending on your age

We will respond via email or phone to answer your query and notify you of our Open Day dates on the lawful basis of legitimate interest in relation to the General Data Protection Regulations 2018. Your information is not sold or shared by Lincoln College and you will not receive further marketing emails or calls. For information on how long we hold your personal data, your rights of access and deletion of personal data click here .

Salary: £16,640 to £26,436.80, depending on your age National Minimum Wage Minimum wage rates (opens in new tab) Company-paid training options to gain your forklift license (age-appropriate). Bonus after 6-month probation

Salary: £17,472 to £27,758.64, depending on your age