Apprentice Customer Advisor. Job in Warrington Education & Training Jobs

EE; City; On-site; GBP 22,000; Full time

Job summary

A leading telecommunications company in the UK is offering a full-time apprenticeship that focuses on customer service. You will interact with customers via phone, assisting with billing and tech support, while working towards an NVQ Level 2 qualification in Customer Service. This position welcomes candidates without previous experience, emphasizing a positive attitude and readiness to learn. Attractive salary and benefits are included, with comprehensive training and ongoing support to kick start your career in a vibrant workplace.

Benefits

Competitive starting salary

Discounts on EE & BT products

Season Ticket Travel Loan

Volunteering days

Private Healthcare and Dental options

Free tea and coffee

Qualifications

• Great attitude and willingness to learn are essential.
• No prior experience required.
• Friendly voice and good listening skills are important.

Responsibilities

• Assist customers with billing questions and tech support.
• Complete a 15-month NVQ Level 2 in Customer Service.
• Participate in a dedicated study day each week.

Skills

Customer service

Problem-solving

Communication

Teamwork

Education

NVQ Level 2 in Customer Service

Job description

Full time : Full Time Apprenticeship

Hourly rate: £11.09

Start Date : 23/02/26

Wondering What's In It For You?

Being part of the EE family brings a huge number of benefits including the below:

• A great starting salary of £21,620 plus incentives throughout the year.

• Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year.
• Support in carving your own career path. We are passionate about developing our people and we'll support you to achieve the career you want.

• Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
• Volunteering days, so you can give back to your local community.

• Optional Private Healthcare and Dental, to protect you and your family.
• The smaller bits like; free tea and coffee, and even a concierge.

What you'll be doing:

At EE, we believe every interaction should be a positive one. You'll chat with customers over the phone, helping them with everything from billing questions to tech support. Every call is your chance to help people stay connected. You'll learn how to listen, solve problems, build relationships and deliver a great service.

As part of your apprenticeship, you'll complete a 15-month NVQ Level 2 in Customer Service. We'll support you every step of the way - including one dedicated study day a week, guidance from a college tutor, and extra coaching to help you feel confident in your role.

Why choose EE:

You don't need experience, all you need is a great attitude, a friendly voice, and the willingness to learn. We'll give you all the training you need and we're passionate about helping you kick start your career.

At EE, you're part of something bigger. You'll make friends, learn new skills, and build confidence every day. We're proud to be inclusive and welcome people from all backgrounds - because everyone belongs here.

Ready to make your mark? Apply now and let's start building your future.