Apprentice CSR: Start Your Career in Transport Customer Service

Volvo Group; Dunstable; On-site; GBP 12,000 - 16,000; Full time

Benefits offered by this job

Pension scheme up to 5%

25 days increasing to 30 days

Discounts across retailers, cinemas, &

Job summary

Volvo Group is offering an Apprentice Service Advisor (CSR) role in Dunstable. This 12-month apprenticeship includes online learning and in-centre assessments, followed by a 3-month End Point Assessment (EPA).

You will handle front-of-house customer service tasks, develop communication and problem-solving skills, and prepare for the EPA while working on computer systems, including Microsoft Teams and Office, in a fast-paced dealership environment.

Qualifications

• Understand and perform front of house customer service tasks
• Develop skills in communication, problem-solving, and professional conduct
• Prepare for the End Point Assessment (EPA)

Responsibilities

• Provide front of house customer service to callers and visitors
• Support workshop and invoicing teams by communicating clearly
• Learn computer systems and Microsoft applications as part of the apprenticeship

Skills

Customer service

Communication

Problem solving

Professional conduct

Teamwork

Tools

Microsoft Teams

Microsoft Office

Job description

Volvo Group is offering an Apprentice Service Advisor (CSR) role in Dunstable. This 12-month apprenticeship includes online learning and in-centre assessments, followed by a 3-month End Point Assessment (EPA).

You will handle front-of-house customer service tasks, develop communication and problem-solving skills, and prepare for the EPA while working on computer systems, including Microsoft Teams and Office, in a fast-paced dealership environment.