Riverside Volvo Hull Service Advisor Apprenticeship

Inspiro Learning Limited; Hull and East Yorkshire; On-site; GBP 10,000 - 18,000; Full time

Job summary

Volvo Cars is offering a Service Advisor Apprenticeship at Riverside Volvo Hull. The programme develops customer service, administrative skills and teamwork in a retail automotive environment.

You will learn how to book customers, handle enquiries, prepare invoices and coordinate with workshop teams as part of delivering a first‑class service experience.

Qualifications

• GCSE grades 9–4 (A–C) in English and Maths or equivalent.
• Predicted grades accepted; equivalent qualifications listed for alternatives.

Responsibilities

• Arrange bookings and appointments, talking to customers face to face and on the phone.
• Complete paperwork for customer service and centre records.
• Prepare invoices and process warranty claims.
• Liaise with workshop and management to deliver an excellent customer experience.

Skills

Enthusiasm

Teamwork

Communication

Customer service

Education

GCSE English & Maths or equivalent

Job description

Riverside Volvo Hull Service Advisor Apprenticeship

Everything we do starts with people. Our purpose is to provide freedom to move, in a personal, sustainable and safe way. We are committed to simplifying our customers’ lives by offering better technology solutions that improve their impact on the world and bringing the most advanced mobility innovations to protect them, their loved ones and the people around them.

Volvo Cars’ continued success is the result of a collaborative, diverse, and inclusive working environment. The people of Volvo Cars are committed to making a difference in our world. Today, we are one of the most well-known and respected car brands, with over 40,000 employees across the globe. We believe in bringing out the best in each other and harnessing the true power of people. At Volvo Cars your career is designed around your talents and aspirations so you can reach your full potential.

Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty.

Every day is different within the Service Department so the role will vary. Some duties on a day-to-day basis may include:

Customer Service: Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us.

Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims.

Teamwork: Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience.

Our ideal Customer Service Advisor apprentice will be an outgoing, confident, and approachable problem solver who can deliver excellent customer service.

Training Provided

Training will be delivered on site within the retailer.

On successful completion of the one-year apprenticeship programme, you will receive the following qualification (or the equivalent qualification for your devolved nation):

Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Some of our apprentices have gone on to become team leaders and managers within the retail network.

Qualifications required

GCSE grades 9 – 4 (A – C) or equivalent in English and Maths. In Scotland, applicants must have or be predicted to achieve Scottish National 5 Grades A - C or above in English and Maths. 'Equivalent' grades include:

• BTEC first diplomas and certificates
• OCR Nationals
• Key Skills Level 2
• NVQs
• Essential Skills (Wales)
• Functional Skills Level 2
• Core Skills (Scotland)

We accept predicted grades and conditional offers can be made based on predicted grades.

Personal qualities

We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:

• Enthusiasm and willingness to learn
• Teamwork
• Strong communication
• Customer Service

We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career.

Things to consider

The latest information on the Apprentice National Minimum Wage can be found at https://www.gov.uk/become-apprentice/pay-and-conditions

As part of our commitment to Diversity, Equality and Inclusion, all applications are automatically anonymised by our recruitment system. This is with the aim of realising our ambition to have a workforce that is reflective of the community we serve and eliminating unconscious bias, allowing employees to be appointed based on their talent, skills, and experiences regardless of ethnicity, gender, sexual orientation, or any other protected characteristic.

English and Maths guidance from the government changed on 11/02/25. This employer wishes to support upskilling in both English and Maths by exception and as such the entry grade criteria as advertised still applies.

The closing date for this vacancy is 13/11/2026 and interviews are expected to be held week commencing 16/11/2026. We reserve the right to close the advert early if we receive a sufficient number of applications. We therefore advise candidates to submit their applications as early as possible to avoid disappointment.