Apprentice Customer Services Advisor

GTG Training; Bedford; On-site; GBP 11,000 - 18,000; Full time

Benefits offered by this job

25 days holiday rising to 30

Pension scheme with up to 5% employer

Healthcare cash back

Retailer/discounts

Leasing/contract hire discounts

Job summary

Renault Truck Commercials is offering an Apprentice Service Advisor (CSR) role in Dunstable. The 12‑month apprenticeship, followed by a 3-month EPA period, runs Monday to Friday, 8am–5pm.

You will learn online and in-centre, while supporting front-of-house activities and customer interactions onsite at the dealership. The role links customers, the workshop and invoicing, so strong communication and reliability are essential.

Qualifications

• Front of house customer service experience preferred.
• Strong communication and problem-solving abilities.
• Willingness to learn and undertake End Point Assessment (EPA).

Responsibilities

• Understand and perform front of house customer service tasks efficiently and effectively.
• Develop skills in communication, problem-solving, and professional conduct.
• Prepare for the End Point Assessment and demonstrate competence according to the apprenticeship standard.

Skills

Front of house customer service

Communication

Problem-solving

Professional conduct

Microsoft Teams

Tools

Microsoft Teams

Job description

Apprentice Service Advisor (CSR), based in Dunstable LU5 4QF

Apprenticeship Duration: 12 months, followed by a 3-month End Point Assessment (EPA) period

Hours: Mon-Fri 8am to 5pm (40 hours a week)

Pay: Dependent on your age, the apprentice rates will be as follows:

• 16-17 yrs £8.24
• 18-20 yrs £11.18
• 21+ yrs £12.71

Learning: Combination of online learning and in-centre assessments

Overview

• Understand and perform front of house customer service tasks efficiently and effectively
• Develop skills in communication, problem-solving, and professional conduct
• Prepare for the End Point Assessment and demonstrate competence according to the apprenticeship standard

The role of a CSR within Renault Truck Commercials provides the first impression to our customers, either by phone or face to face when they come into the dealership. This role is a key link between the customer, the workshop, invoicing and the Manager, so excellent communication skills are at the core of a CSR's role. There will also be computer systems to learn alongside working on Microsoft applications including Teams. Whilst undertaking the apprenticeship, you will be on site working alongside our team of CSRs, Parts Advisors, Workshop Manager and liaising with many internal stakeholders. This is an excellent opportunity to start a career within the global brand of Renault Trucks.

About You

• You enjoy a fast paced environment and will be keen to learn how to juggle tasks and priorities
• You enjoy meeting and conversing with people
• You enjoy computer systems and like to learn new processes

Benefits

• 25 days rising to 30 days with service
• pension scheme with employer contribution of up to 5%
• healthcare cash back scheme
• discounts across retailers, cinemas and theme parks ++
• discounted leasing/contract hire scheme