Customer Service Apprentice: Car Care & Experience

Volvo Cars; Hull and East Yorkshire; Vor Ort; GBP 12.000 - 16.000; Vollzeit

Benefits dieser Stelle

On-site training

Career progression potential

Zusammenfassung

Volvo Cars is offering an apprenticeship for a Customer Service Advisor. The role involves arranging bookings, talking to customers face to face and on the phone, and communicating with customers while their vehicle is with us.

Training is provided on site within the retailer, leading to a Level 2 Customer Service Practitioner Standard on completion, with opportunities to progress to team leader or manager roles within the network.

Qualifikationen

• Apprentice role requiring outstanding customer service.
• On-site training will be provided by the retailer.
• Completion leads to Level 2 Customer Service Practitioner Standard.
• Future progression to team leader or manager within the network.
• Training provided during the apprenticeship.

Aufgaben

• Arrange bookings and appointments for customers.
• Talk to customers face to face and on the phone.
• Complete paperwork for service centre records.
• Prepare invoices and process warranty claims.
• Liaise with workshop and management to deliver a great customer experience.

Kenntnisse

Customer service

Communication

Problem solving

Ausbildung

Level 2 Customer Service Practitioner

Jobbeschreibung

Volvo Cars is offering an apprenticeship for a Customer Service Advisor. The role involves arranging bookings, talking to customers face to face and on the phone, and communicating with customers while their vehicle is with us.

Training is provided on site within the retailer, leading to a Level 2 Customer Service Practitioner Standard on completion, with opportunities to progress to team leader or manager roles within the network.