Appointment Scheduler

University Hospital of North Midlands NHS Trust; Stoke-on-Trent; On-site; GBP 22,000 - 26,000; Full time

Job summary

A leading healthcare provider in Stoke-on-Trent seeks an Appointment Scheduler to join the Imaging Directorate. The role involves scheduling appointments, ensuring timely service to patients, and handling inquiries with professionalism. Ideal candidates should possess a minimum of 2 GCSEs in Maths and English and have experience in customer service, preferably within the NHS. This position offers a chance to be part of a dedicated team focused on patient care and efficient service delivery.

Qualifications

• Minimum of 2 GCSEs / O levels (bands A - C) Maths & English or equivalent experience.
• Experience in using CRIS required.
• Minimum of one year's experience dealing with patients or public.

Responsibilities

• Schedule appointments to meet local and national targets.
• Communicate with patients and monitor waiting lists.
• Handle enquiries courteously over the phone and face to face.

Skills

Excellent standard of literacy and numeracy

Excellent interpersonal skills

Ability to work under pressure

Data inputting

Education

Minimum of 2 GCSEs / O levels (bands A - C) Maths & English

NVQ Level 3 in admin / clerical / customer service

ECDL / other IT qualification

Tools

Microsoft Office Suite

CRIS

Job description

Appointment Scheduler

The closing date is 01 January 2026

University Hospitals of North Midlands is currently unable to provide sponsorship for this role. This is in accordance with UKVI guidelines and legislation, as these roles do not meet the skill nor salary threshold for sponsorship. If you hold a graduate visa, you are welcome to apply for this role however it is important to note that UHNM will be unable to offer sponsorship at the end of your graduate visa; you must also have at least six months until your graduate visa expires at the start of your employment for training and operational reasons.

An exciting opportunity has arisen for an appointment scheduler to join the Imaging Directorate, providing a comprehensive, efficient and effective service for the Appointment Scheduling Team. The post will include scheduling appointments ensuring that local and national waiting time targets are achieved and dealing with any enquiries over the phone or face to face in a courteous and professional manner.

Main duties of the job

• Schedule appointments, ensuring local and national waiting time targets are met.
• Communicate with patients and monitor the waiting list.
• Handle enquiries over the phone and face to face in a courteous and professional manner.
• Maintain excellent communication skills, flexibility and reliability.
• Occasional weekend working may be required.

About us

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke‑on‑Trent and County Hospital in Stafford, we are proud to serve around three million people and are highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.

All our employees make a valuable contribution regardless of role. We offer a wide range of development packages designed to help everyone fulfil their true potential.

We create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and fostering a culture in which all staff feel valued and respected.

Job responsibilities

For further information on this vacancy, please see the attached Job Description and Person Specification or contact the Hiring Manager.

Qualifications

• Minimum of 2 GCSEs / O levels (bands A - C) Maths & English or equivalent experience
• NVQ Level 3 in admin / clerical / customer service related area
• ECDL / other IT qualification
• Experience in using CRIS

Experience

• Computerised systems with the ability to use the Microsoft package
• Minimum of one year's experience of dealing with patients / public / customers, either face to face or via the telephone, on a daily basis
• Minimum of one year's experience of working in the NHS or other complex organisations
• Experience of working in an appointment booking environment
• Experience in dealing with waiting lists and targets
• Experience of working in the NHS

Skills and Knowledge

• Excellent standard of literacy and numeracy
• Ability to work to defined protocols and seek advice where appropriate
• Data Inputting
• Ability to work under pressure and tight deadlines and to protocol
• Excellent interpersonal skills and telephone manner
• Ability to divert from one set of tasks to another

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

University Hospital of North Midlands NHS Trust