Appointment Co-Ordinator

Wirral University Teaching Hospitals NHS Trust; Parkgate; On-site; GBP 21,000 - 26,000; Full time

Job summary

Wirral University Teaching Hospitals NHS Trust is seeking an Appointment Co-Ordinator to support Women’s Services with efficient clinic management and excellent patient communication. The role involves booking, coordinating and responding to appointment queries within established protocols.

The successful candidate will work in a busy NHS environment, 37.5 hours per week, Monday to Friday, 8:00am–5:00pm, with a strong focus on customer service and accuracy in record-keeping.

Qualifications

• Educated to NVQ Level 3 or equivalent experience.
• At least 12 months experience of working with the public.
• ECDL or equivalent.
• Experience of working in the NHS.

Responsibilities

• Book and advise patients of appointment following agreed protocols.
• Ensure lists are booked to full capacity as per agreed template.
• Assist in the production of waiting time statistics.
• First port of call for appointment queries and escalate complaints as required.
• Complete all required documentation and computer records.

Skills

Communication

Customer service

Teamwork

Organisational skills

Professionalism

Education

NVQ Level 3 or equivalent

ECDL or equivalent

Tools

Cerner

Job description

Wirral University Teaching Hospitals NHS Trust

Appointment Co-Ordinator

The closing date is 10 November 2026

We have an exciting opportunity for motivated, enthusiastic, and customer-focused individuals to join our Women's Services team in a busy and rewarding Appointment Co-Ordinator role.

As an integral member of the team, you will play an important part in supporting the delivery of high-quality patient care by ensuring clinics are utilised effectively, appointments are managed efficiently, and patients receive a professional and welcoming service throughout their journey.

The successful candidate will have excellent communication and organisational skills, with the ability to work confidently on their own initiative as well as collaboratively within a multidisciplinary team. This varied role involves regular contact with patients, coordinating appointments within agreed timeframes, and supporting effective communication across the service.

This position would suit individuals who thrive in a fast-paced environment, enjoy problem-solving, and take pride in providing excellent customer service.

Please refer to the attached Job Description for full details of the role and responsibilities.

Working Pattern

This is a full-time position, working 37.5 hours per week over 5 days, Monday to Friday, between the hours of 8:00am and 5:00pm.

Main duties of the job

Book and advise patients of appointment following agreed protocols

Ensure lists are booked to full capacity as per agreed template, making suggestions as to any modifications to ensure smooth running of clinic based demand

To assist in the production of waiting time statistics

First port of call for appointment queries, escalating any complaints to appropriate manager as required

Complete all required documentation and computer records

About us

All new colleagues can expect to receive a warm and friendly Wirral welcome from the very first time they make contact with us. We are described as "competent and caring staff" by our patients.

Wirral University Teaching Hospital NHS Foundation Trust is situated on The Wirral peninsula which has a stunning coastline and beautiful countryside surroundings, with great activities for its residents.

We are one of the largest and busiest acute Trusts in the North West of England, comprising of the Wirral's only Emergency Department. We provide a high quality range of acute care services and employ over 6,000 staff, who serve a population of approximately 400,000 people across Wirral, Ellesmere Port, Neston, North Wales and the wider North West footprint.

We have approximately 855 beds trust-wide and our financial turnover is in excess of £337m.

The Wirral is easily accessible with excellent transport links including motorway, train, bus or ferry and within easy reach to the major cities of Liverpool, Chester and Manchester as well as neighbouring North Wales.

Job responsibilities

Please see the attached job description / person specification for the full duties and responsibilities of this role.

Person Specification

Qualifications

• Educated to NVQ Level 3 or equivalent experience
• At least 12 months experience of working with the public
• ECDL or equivalent
• Experience of working in the NHS

Knowledge

• Excellent communication skills, both written and verbal
• Excellent customer care skills
• Knowledge of Government targets
• Good organisational skills
• Good working knowledge of Cerner
• Knowledge of Trust rules regarding confidentiality
• Knowledge of Trusts procedures of dealing with complaints

Personal Attributes

• Ability to work well within a Team
• Polite, friendly approachable and self-motivated
• Understand when to seek support and advice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Wirral University Teaching Hospitals NHS Trust

Address

Wirral University NHS Teaching Hospital, Arrowe Park

Wirral University NHS Teaching Hospital, Arrowe Park