Clinic Clerk

Wirral University Teaching Hospitals NHS Trust; Parkgate; Sur place; GBP 21 000 - 25 000; Plein temps

Résumé du poste

Wirral University Teaching Hospitals NHS Trust is seeking a Clinic Clerk to support Women's Services with appointment management, clinic coordination, and patient communications. This busy administrative role emphasizes accuracy, customer service, and teamwork within a multidisciplinary environment.

The successful candidate will have strong communication skills, organisational ability, and the initiative to work both independently and collaboratively.

Qualifications

• Educated to GCSE level or equivalent.
• Experience of working in an administrative role.
• NVQ Level 2 in a relevant subject.
• Previous experience in an NHS acute hospital.
• Previous experience of the Cerner Millennium information system.

Responsabilités

• Arrange the booking, reception and follow up of out-patients for any clinician in accordance with agreed requirements.
• Complete all required documentation and computer records.
• Deal with any difficulties relating to the clinic, referring to a higher level if required, and make suggestions for improvement.
• Refer letters to Consultant/clinician for further advice as required.
• Book and advise patients of appointments using the Trusts booking protocols.
• Ensure clinics are booked to full capacity as per the agreed schedule.

Formation

GCSE level or equivalent

NVQ Level 2 in a relevant subject

Experience of NHS acute hospital

Outils

Cerner Millennium

Description du poste

Wirral University Teaching Hospitals NHS Trust

Clinic Clerk

The closing date is 10 November 2026

We have an exciting opportunity for motivated, enthusiastic, and customer-focused individuals to join our Women's Services team in a busy and rewarding administrative role.

As an integral member of the team, you will play an important part in supporting the delivery of high-quality patient care by ensuring clinics are utilised effectively, appointments are managed efficiently, and patients receive a professional and welcoming service throughout their journey.

The successful candidates will have excellent communication and organisational skills, with the ability to work confidently on their own initiative as well as collaboratively within a multidisciplinary team. This varied role involves regular face-to-face and telephone contact with patients, coordinating appointments within agreed timeframes, and supporting effective communication across the service.

This position would suit individuals who thrive in a fast-paced environment, enjoy problem-solving, and take pride in providing excellent customer service.

Please refer to the attached Job Description for full details of the role and responsibilities.

Main duties of the job

Working Pattern

There are threefull-time positions available, working37.5 hours per week over 5 days, Monday to Friday, between the hours of8:30am and 8:00pm (flexible).

We are committed to supporting flexible working, andpart-time and job share applications will be considered.

About us

All new colleagues can expect to receive a warm and friendly Wirral welcome from the very first time they make contact with us. We are described as "competent and caring staff" by our patients.

Wirral University Teaching Hospital NHS Foundation Trust is situated on The Wirral peninsula which has a stunning coastline and beautiful countryside surroundings, with great activities for its residents.

We are one of the largest and busiest acute Trusts in the North West of England, comprising of the Wirral's only Emergency Department. We provide a high quality range of acute care services and employ over 6,000 staff, who serve a population of approximately 400,000 people across Wirral, Ellesmere Port, Neston, North Wales and the wider North West footprint.

We have approximately 855 beds trust-wide and our financial turnover is in excess of £337m.

The Wirral is easily accessible with excellent transport links including motorway, train, bus or ferry and within easy reach to the major cities of Liverpool, Chester and Manchester as well as neighbouring North Wales.

Job responsibilities

Main duties of the job

• Arrange the booking, reception and follow up of out-patients for any clinician in accordance with agreed requirements.
• Complete all required documentation and computer records.
• Deal with any difficulties relating to the clinic, referring to a higher level if required, and make suggestions for improvement.
• Refer letters to Consultant/clinician for further advice as required.
• Book and advise patients of appointments using the Trusts booking protocols.
• Ensure clinics are booked to full capacity as per the agreed schedule.

Make suggestions as to any modification to ensure smooth running of clinic based on demand

Please refer to the attached Job Description for full details of the role and responsibilities.

Person Specification

Qualifications, Specific Experience & Training

• Educated to GCSE level or equivalent
• Experience of working in an administrative role.
• NVQ Level 2 in a relevant subject.
• Previous experience in an NHS acute hospital
• Previous experience of the Cerner Millennium information system.

Knowledge and Skills

• Basic working knowledge of IT
• Good verbal and written communication skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Wirral University Teaching Hospitals NHS Trust