Clinical Co-Ordinator

Wirral University Teaching Hospital NHS Foundation Trust; Upton; On-site; GBP 21,000 - 24,000; Part time

Job summary

Wirral University Teaching Hospital NHS Foundation Trust is seeking a part-time Clinical Care Co-Ordinator to support Women’s Services. The role involves coordinating appointments, booking referrals to clinics, and communicating with patients and multidisciplinary teams to ensure timely care.

The position offers a chance to contribute to high-quality patient care within a busy hospital environment, with duties spanning appointment management and patient information delivery.

Qualifications

• Excellent communication and organisational skills.
• Ability to work confidently on own initiative and within a multidisciplinary team.
• Strong customer service focus and problem-solving abilities.

Responsibilities

• Book referrals to appropriate clinics and coordinate investigations with deadlines.
• Inform patients with information leaflets before clinics.
• Ensure test results are communicated per protocol with the specialist team.
• Call patients to coordinate appointments and care as needed.
• Liaise with departments to coordinate care and visit various sites as required.

Skills

Communication

Organisational skills

Customer service

Appointment coordination

Job description

We have an exciting opportunity for motivated, enthusiastic, and customer-focused individuals to join our Women's Services team in a busy and rewarding Clinical Care Co-Ordinator role. As an integral member of the team, you will play an important part in supporting the delivery of high-quality patient care by ensuring clinics are utilised effectively, appointments are managed efficiently, and patients receive a professional and welcoming service throughout their journey. The successful candidate will have excellent communication and organisational skills, with the ability to work confidently on their own initiative as well as collaboratively within a multidisciplinary team. This varied role involves regular contact with patients, coordinating appointments within agreed timeframes, and supporting effective communication across the service. This position would suit individuals who thrive in a fast-paced environment, enjoy problem-solving, and take pride in providing excellent customer service. Working Pattern This is a part-time position, working 22.5 hours per week over 3 days,between the hours of 8:30am and 5:00pm. Specific working hours will be agreed with the successful candidate upon appointment.

• Ensure all referrals are booked to appropriate clinic with investigation requested by specialist nurses meeting required deadlines where possible or escalating delays accordingly
• Ensure all patients receive information leaflet before attending clinics.
• Ensure all patients get test results as per departmental protocol by liaising with specialist team.
• Ring patients to coordinate appointments and care as needed
• Facilitates and supports patient assessment and monitoring in order to develop individualised care plans and review with a registered practitioners Liaise with other departments like histology, radiology, anaesthetic, pre-operative, admission team, clinicians and patients to swiftly coordinate care. This will involve physically going to these departments rather than relying on telephone and email messages
• All new colleagues can expect to receive a warm and friendly Wirral welcome from the very first time they make contact with us. We are described as "competent and caring staff" by our patients. Wirral University Teaching Hospital NHS Foundation Trust is situated on The Wirral peninsula which has a stunning coastline and beautiful countryside surroundings, with great activities for its residents. We are one of the largest and busiest acute Trusts in the North West of England, comprising of the Wirral's only Emergency Department. We provide a high quality range of acute care services and employ over 6,000 staff, who serve a population of approximately 400,000 people across Wirral, Ellesmere Port, Neston, North Wales and the wider North West footprint. We have approximately 855 beds trust-wide and our financial turnover is in excess of £337m. The Wirral is easily accessible with excellent transport links including motorway, train, bus or ferry and within easy reach to the major cities of Liverpool, Chester and Manchester as well as neighbouring North Wales.