Appointment Co-Ordinator

Wirral; Wirral; On-site; GBP 26,000 - 27,000; Full time

Job summary

Wirral University Teaching Hospital NHS Foundation Trust is seeking an Appointment Co-Ordinator to join our Women's Services team. In this busy role you will help manage clinics, appointments and patient flow, delivering a welcoming and professional service throughout the patient journey.

You will provide efficient scheduling, handle patient communications, and work closely with the multidisciplinary team to ensure timely, accurate appointment booking and information for patients and colleagues.

Qualifications

• Educated to NVQ Level 3 or equivalent experience.
• At least 12 months experience of working with the public.
• ECDL or equivalent.
• Experience of working in the NHS.

Responsibilities

• Book and advise patients of appointment following agreed protocols
• Ensure lists are booked to full capacity as per agreed template, making suggestions as to any modifications to ensure smooth running of clinic based demand
• To assist in the production of waiting time statistics
• First port of call for appointment queries, escalating any complaints to appropriate manager as required
• Complete all required documentation and computer records

Skills

Excellent communication skills

Excellent customer care skills

Good organisational skills

Teamwork

Self-motivation

Seek support when needed

Education

NVQ Level 3 or equivalent experience

ECDL or equivalent

Tools

Cerner

Job description

Main area Obstetrics & Gynaecology Grade Band 3 Contract Permanent Hours Full time - 37.5 hours per week (Monday - Friday 8am - 5pm) Job ref 408-26-603

Site Wirral University NHS Teaching Hospital, Arrowe Park Town Wirral Salary £25,760 - £27,476 per annum Salary period Yearly Closing 10/11/2026 23:59

To discover why you should consider applying for a role at Wirral University Teaching Hospital NHS Foundation Trust, please watch our video and hear directly from our staff about what it’s truly like to work at WUTH and its surrounding areas: https://youtu.be/Z5oMaNXprn8

Job overview

We have an exciting opportunity for motivated, enthusiastic, and customer-focused individuals to join our Women's Services team in a busy and rewarding Appointment Co-Ordinator role.

As an integral member of the team, you will play an important part in supporting the delivery of high-quality patient care by ensuring clinics are utilised effectively, appointments are managed efficiently, and patients receive a professional and welcoming service throughout their journey.

The successful candidate will have excellent communication and organisational skills, with the ability to work confidently on their own initiative as well as collaboratively within a multidisciplinary team. This varied role involves regular contact with patients, coordinating appointments within agreed timeframes, and supporting effective communication across the service.

This position would suit individuals who thrive in a fast-paced environment, enjoy problem-solving, and take pride in providing excellent customer service.

Please refer to the attached Job Description for full details of the role and responsibilities.

Working Pattern

This is a full-time position, working 37.5 hours per week over 5 days, Monday to Friday, between the hours of 8:00am and 5:00pm.

Main duties of the job

• Book and advise patients of appointment following agreed protocols
• Ensure lists are booked to full capacity as per agreed template, making suggestions as to any modifications to ensure smooth running of clinic based demand
• To assist in the production of waiting time statistics
• First port of call for appointment queries, escalating any complaints to appropriate manager as required
• Complete all required documentation and computer records

Working for our organisation

All new colleagues can expect to receive a warm and friendly Wirral welcome from the very first time they make contact with us. We are described as “competent and caring staff” by our patients.

Wirral University Teaching Hospital NHS Foundation Trust is situated on The Wirral peninsula which has a stunning coastline and beautiful countryside surroundings, with great activities for its residents.

We are one of the largest and busiest acute Trusts in the North West of England, comprising of the Wirral’s only Emergency Department. We provide a high quality range of acute care services and employ over 6,000 staff, who serve a population of approximately 400,000 people across Wirral, Ellesmere Port, Neston, North Wales and the wider North West footprint.

We have approximately 855 beds trust-wide and our financial turnover is in excess of £337m.

The Wirral is easily accessible with excellent transport links including motorway, train, bus or ferry and within easy reach to the major cities of Liverpool, Chester and Manchester as well as neighbouring North Wales.

Detailed job description and main responsibilities

Please see the attached job description / person specification for the full duties and responsibilities of this role.

Person specification

Qualifications

• Educated to NVQ Level 3 or equivalent experience
• At least 12 months experience of working with the public
• ECDL or equivalent
• Experience of working in the NHS

Knowledge

• Excellent communication skills, both written and verbal
• Excellent customer care skills
• Knowledge of Government targets
• Good organisational skills
• Good working knowledge of Cerner
• Knowledge of Trust rules regarding confidentiality
• Knowledge of Trusts procedures of dealing with complaints

Personal Attributes

• Ability to work well within a Team
• Polite, friendly approachable and self-motivated
• Understand when to seek support and advice

Disclosure & Barring Service (DBS) Information

If the post you are applying for requires a Disclosure and Barring Service (DBS) check, please note that, in line with Trust policy, the cost of submitting and processing the DBS application for successful applicants will be met by the individual.

For substantive employees, the DBS costs are recovered through salary deductions following commencement in post in 3 equal instalments.

For bank workers and individuals appointed to honorary positions that require a DBS check, the cost must be paid in advance via the Trusts payment link before a start date can be confirmed.

Please note that DBS fees and any associated administration charges are subject to periodic review and may change from time to time.

The cost of the DBS check would vary depending on the level required for the role:

The Trust would encourage all post holders who require a DBS for their role to registered with the DBS Update Service. You can find out more information and guidance on how to do this at DBS Update Service - GOV.UK

Please note that it is the responsibility of applicants to assess their own eligibility for apprenticeship opportunities in relation to the role they are applying for. Eligibility is determined by specific residency requirements set by government funding rules and is assessed on a case-by‑case basis. Our organisation cannot guarantee eligibility for all applicants.

UK nationals or individuals with the right of abode typically meet the residency requirement if they have been ordinarily resident in the UK, the British Overseas Territories, or the Crown Dependencies (Channel Islands and Isle of Man) for at least three years prior to the start date of the apprenticeship.

Eligibility to work in the UK will be verified during the final stages of the selection process. All candidates must either already have the right to work in the UK before commencing employment or meet the Home Office criteria for visa sponsorship. Please note that it is the responsibility of applicants to assess their own eligibility for visa sponsorship in relation to the role they are applying for. Our organisation cannot guarantee sponsorship for all roles, and eligibility is determined by the UK Home Office’s points‑based immigration system on a case‑by‑case basis. For further information please see: Skilled Worker Visa Eligible Occupations and Codes .

For further details on skilled worker sponsorship, please consult the UK Home Office guidance: Skilled Worker visa: Overview - GOV.UK. Additionally, the New guidance for overseas applicants | NHS Employers provides helpful information on the recruitment process for candidates applying for roles in the UK.

It is the applicant’s responsibility to check that they meet the current English language requirements before submitting an application for a role where they would require a visa application. Full details are available here Skilled Worker visa: Knowledge of English - GOV.UK

This information does not constitute legal advice, and we strongly recommend seeking independent legal guidance tailored to your individual circumstances.

Safeguarding

The Trust is committed to safeguarding and promoting the welfare of all unborn babies, children and adults and is signed up to both the Wirral Safeguarding Children's Partnership and the Wirral Safeguarding Adults Partnership Board associated policies and procedures. All Trust staff must be familiar with, and adhere to these procedures. It is the post holders responsibility to attended the Trusts mandatory training Protecting Vulnerable People training, and to follow the relevant Trusts polices and practice guidance.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.