Appointment Co-Ordinator

Wirral University Teaching Hospital NHS Foundation Trust; Upton; On-site; GBP 20,000 - 23,000; Full time

Job summary

Wirral University Teaching Hospital NHS Foundation Trust is seeking an Appointment Co-Ordinator to join the Women’s Services team. The role supports efficient clinic utilisation, manages patient appointments, and provides a friendly, professional service throughout the patient journey.

You will book appointments, maintain waiting lists, contribute to waiting time statistics, and act as a first point of contact for queries, escalating issues as required.

Qualifications

• Excellent communication and organisational skills.
• Ability to work independently and as part of a multidisciplinary team.
• Experience supporting appointment systems or similar administration is desirable.

Responsibilities

• Book and advise patients of appointments following agreed protocols.
• Ensure lists are booked to full capacity and suggest adjustments to meet clinic demand.
• Assist in producing waiting time statistics and maintain accurate records.
• Be first point of contact for appointment queries and escalate complaints as needed.

Skills

Communication skills

Organisational skills

Job description

We have an exciting opportunity for motivated, enthusiastic, and customer-focused individuals to join our Women's Services team in a busy and rewarding Appointment Co-Ordinator role.

As an integral member of the team, you will play an important part in supporting the delivery of high-quality patient care by ensuring clinics are utilised effectively, appointments are managed efficiently, and patients receive a professional and welcoming service throughout their journey., Book and advise patients of appointment following agreed protocols

• Ensure lists are booked to full capacity as per agreed template, making suggestions as to any modifications to ensure smooth running of clinic based demand
• To assist in the production of waiting time statistics
• First port of call for appointment queries, escalating any complaints to appropriate manager as required
• Complete all required documentation and computer records

The successful candidate will have excellent communication and organisational skills, with the ability to work confidently on their own initiative as well as collaboratively within a multidisciplinary team. This varied role involves regular contact with patients, coordinating appointments within agreed timeframes, and supporting effective communication across the service.

This position would suit individuals who thrive in a fast-paced environment, enjoy problem-solving, and take pride in providing excellent customer service.

All new colleagues can expect to receive a warm and friendly Wirral welcome from the very first time they make contact with us. We are described as "competent and caring staff" by our patients.

Wirral University Teaching Hospital NHS Foundation Trust is situated on The Wirral peninsula which has a stunning coastline and beautiful countryside surroundings, with great activities for its residents.

We are one of the largest and busiest acute Trusts in the North West of England, comprising of the Wirral's only Emergency Department. We provide a high quality range of acute care services and employ over 6,000 staff, who serve a population of approximately 400,000 people across Wirral, Ellesmere Port, Neston, North Wales and the wider North West footprint.

We have approximately 855 beds trust-wide and our financial turnover is in excess of £337m.

The Wirral is easily accessible with excellent transport links including motorway, train, bus or ferry and within easy reach to the major cities of Liverpool, Chester and Manchester as well as neighbouring North Wales.

This is a full-time position, working 37.5 hours per week over 5 days, Monday to Friday, between the hours of 8:00am and 5:00pm.