Appointment Co-Ordinator | Wirral University Teaching Hospital NHS Foundation Trust

Wirral University Teaching Hospitals NHS Foundation Trust; Wirral; On-site; GBP 26,000 - 27,000; Full time

Job summary

Wirral University Teaching Hospitals NHS Foundation Trust is seeking an enthusiastic Appointment Co-Ordinator to join our Women's Services team. You will help ensure clinics run smoothly, book appointments, and provide a welcoming service to patients.

The role requires excellent communication and organisational skills, the ability to work independently and as part of a multidisciplinary team, and a commitment to high-quality patient care.

Qualifications

• Excellent communication and organisational skills.
• Ability to work independently and as part of a multidisciplinary team.
• Capable of coordinating appointments within agreed timeframes.

Responsibilities

• Book and advise patients of appointment following agreed protocols.
• Ensure lists are booked to full capacity as per agreed template, making suggestions for adjustments to meet clinic demand.
• Assist in the production of waiting time statistics.
• First port of call for appointment queries, escalate complaints to appropriate manager as required.
• Complete all required documentation and computer records.

Job description

Appointment Co-Ordinator | Wirral University Teaching Hospital NHS Foundation Trust

Company: Wirral University Teaching Hospitals NHS Foundation Trust

Salary: £25,760 - £27,476 per annum

Hours: Full-time

Location: Wirral, CH49 5PE

Job type: Permanent

Posting date: 29 Oct 2026

Closing date: 28 Nov 2026

This advert closes on Tuesday 10 Nov 2026

Proud member of the Disability Confident employer scheme

Summary

We have an exciting opportunity for motivated, enthusiastic, and customer-focused individuals to join our Women's Services team in a busy and rewarding Appointment Co-Ordinator role.

As an integral member of the team, you will play an important part in supporting the delivery of high-quality patient care by ensuring clinics are utilised effectively, appointments are managed efficiently, and patients receive a professional and welcoming service throughout their journey.

The successful candidate will have excellent communication and organisational skills, with the ability to work confidently on their own initiative as well as collaboratively within a multidisciplinary team. This varied role involves regular contact with patients, coordinating appointments within agreed timeframes, and supporting effective communication across the service.

This position would suit individuals who thrive in a fast-paced environment, enjoy problem-solving, and take pride in providing excellent customer service.

Please refer to the attached Job Description for full details of the role and responsibilities.

Working Pattern

This is afull-time position, working37.5 hours per week over 5 days, Monday to Friday, between the hours of8:00am and 5:00pm.

• Book and advise patients of appointment following agreed protocols
• Ensure lists are booked to full capacity as per agreed template, making suggestions as to any modifications to ensure smooth running of clinic based demand
• To assist in the production of waiting time statistics
• First port of call for appointment queries, escalating any complaints to appropriate manager as required
• Complete all required documentation and computer records

All new colleagues can expect to receive a warm and friendly Wirral welcome from the very first time they make contact with us. We are described as “competent and caring staff” by our patients.

Wirral University Teaching Hospital NHS Foundation Trust is situated on The Wirral peninsula which has a stunning coastline and beautiful countryside surroundings, with great activities for its residents.

We are one of the largest and busiest acute Trusts in the North West of England, comprising of the Wirral’s only Emergency Department. We provide a high quality range of acute care services and employ over 6,000 staff, who serve a population of approximately 400,000 people across Wirral, Ellesmere Port, Neston, North Wales and the wider North West footprint.

We have approximately 855 beds trust-wide and our financial turnover is in excess of £337m.

The Wirral is easily accessible with excellent transport links including motorway, train, bus or ferry and within easy reach to the major cities of Liverpool, Chester and Manchester as well as neighbouring North Wales.

Please see the attached job description / person specification for the full duties and responsibilities of this role.

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.