Clinic Clerk

Wirral; Wirral; On-site; GBP 23,000 - 28,000; Full time

Job summary

Wirral University Teaching Hospital NHS Foundation Trust is seeking administrative staff to support Women's Services, ensuring efficient clinic bookings, patient reception, and accurate records. The role requires excellent communication and organisational abilities, with flexibility around full-time hours and a focus on delivering high-quality patient care.

The successful candidates will work in a fast-paced environment, coordinating appointments, assisting clinicians, and maintaining

Qualifications

• GCSE level or equivalent
• Experience in an administrative role.
• NHS context beneficial.

Responsibilities

• Arrange the booking, reception and follow up of out-patients for any clinician in accordance with agreed requirements.
• Complete all required documentation and computer records.
• Deal with any difficulties relating to the clinic, referring to a higher level if required, and make suggestions for improvement.
• Refer letters to Consultant/clinician for further advice as required.
• Book and advise patients of appointments using the Trust’s booking protocols.
• Ensure clinics are booked to full capacity as per the agreed schedule.

Skills

Good communication skills

Organisational skills

Telephone & reception handling

Education

GCSE level or equivalent

NVQ Level 2 in a relevant subject

Tools

Cerner Millennium

Job description

Main area Obstetrics 7 Gynaecology Grade Band 2 Contract Permanent Hours Full time - 37.5 hours per week (Monday - Friday 8am - 8pm) Job ref 408-26-637

Site Arrowepark hospital Town Wirral Salary £25,272 per annum Salary period Yearly Closing 10/11/2026 23:59

To discover why you should consider applying for a role at Wirral University Teaching Hospital NHS Foundation Trust, please watch our video and hear directly from our staff about what it’s truly like to work at WUTH and its surrounding areas: https://youtu.be/Z5oMaNXprn8

Job overview

We have an exciting opportunity for motivated, enthusiastic, and customer-focused individuals to join our Women's Services team in a busy and rewarding administrative role.

As an integral member of the team, you will play an important part in supporting the delivery of high-quality patient care by ensuring clinics are utilised effectively, appointments are managed efficiently, and patients receive a professional and welcoming service throughout their journey.

The successful candidates will have excellent communication and organisational skills, with the ability to work confidently on their own initiative as well as collaboratively within a multidisciplinary team. This varied role involves regular face-to-face and telephone contact with patients, coordinating appointments within agreed timeframes, and supporting effective communication across the service.

This position would suit individuals who thrive in a fast-paced environment, enjoy problem-solving, and take pride in providing excellent customer service.

Please refer to the attached Job Description for full details of the role and responsibilities.

Main duties of the job

Working Pattern

There are threefull-time positions available, working37.5 hours per week over 5 days, Monday to Friday, between the hours of8:30am and 8:00pm (flexible).

We are committed to supporting flexible working, andpart-time and job share applications will be considered.

Working for our organisation

All new colleagues can expect to receive a warm and friendly Wirral welcome from the very first time they make contact with us. We are described as “competent and caring staff” by our patients.

Wirral University Teaching Hospital NHS Foundation Trust is situated on The Wirral peninsula which has a stunning coastline and beautiful countryside surroundings, with great activities for its residents.

We are one of the largest and busiest acute Trusts in the North West of England, comprising of the Wirral’s only Emergency Department. We provide a high quality range of acute care services and employ over 6,000 staff, who serve a population of approximately 400,000 people across Wirral, Ellesmere Port, Neston, North Wales and the wider North West footprint.

We have approximately 855 beds trust-wide and our financial turnover is in excess of £337m.

The Wirral is easily accessible with excellent transport links including motorway, train, bus or ferry and within easy reach to the major cities of Liverpool, Chester and Manchester as well as neighbouring North Wales.

Detailed job description and main responsibilities

Main duties of the job

• Arrange the booking, reception and follow up of out-patients for any clinician in accordance with agreed requirements.
• Complete all required documentation and computer records.
• Deal with any difficulties relating to the clinic, referring to a higher level if required, and make suggestions for improvement.
• Refer letters to Consultant/clinician for further advice as required.
• Book and advise patients of appointments using the Trust’s booking protocols.
• Ensure clinics are booked to full capacity as per the agreed schedule.

Make suggestions as to any modification to ensure smooth running of clinic based on demand

Please refer to the attached Job Description for full details of the role and responsibilities.

Person specification

Qualifications, Specific Experience & Training

• Educated to GCSE level or equivalent
• Experience of working in an administrative role.
• NVQ Level 2 in a relevant subject.
• Previous experience in an NHS acute hospital
• Previous experience of the Cerner Millennium information system.

Knowledge and Skills

• Basic working knowledge of IT
• Good verbal and written communication skills

Disclosure & Barring Service (DBS) Information

If the post you are applying for requires a Disclosure and Barring Service (DBS) check, please note that, in line with Trust policy, the cost of submitting and processing the DBS application for successful applicants will be met by the individual.

For substantive employees, the DBS costs are recovered through salary deductions following commencement in post in 3 equal instalments.

For bank workers and individuals appointed to honorary positions that require a DBS check, the cost must be paid in advance via the Trusts payment link before a start date can be confirmed.

Please note that DBS fees and any associated administration charges are subject to periodic review and may change from time to time.

The cost of the DBS check would vary depending on the level required for the role:

The Trust would encourage all post holders who require a DBS for their role to registered with the DBS Update Service. You can find out more information and guidance on how to do this at DBS Update Service - GOV.UK

Please note that it is the responsibility of applicants to assess their own eligibility for apprenticeship opportunities in relation to the role they are applying for. Eligibility is determined by specific residency requirements set by government funding rules and is assessed on a case-by-case basis. Our organisation cannot guarantee eligibility for all applicants.

UK nationals or individuals with the right of abode typically meet the residency requirement if they have been ordinarily resident in the UK, the British Overseas Territories, or the Crown Dependencies (Channel Islands and Isle of Man) for at least three years prior to the start date of the apprenticeship.

Eligibility to work in the UK will be verified during the final stages of the selection process. All candidates must either already have the right to work in the UK before commencing employment or meet the Home Office criteria for visa sponsorship. Please note that it is the responsibility of applicants to assess their own eligibility for visa sponsorship in relation to the role they are applying for. Our organisation cannot guarantee sponsorship for all roles, and eligibility is determined by the UK Home Office’s points-based immigration system on a case-by-case basis. For further information please see: Skilled Worker Visa Eligible Occupations and Codes .

For further details on skilled worker sponsorship, please consult the UK Home Office guidance: Skilled Worker visa: Overview - GOV.UK. Additionally, the New guidance for overseas applicants | NHS Employers provides helpful information on the recruitment process for candidates applying for roles in the UK.

It is the applicant’s responsibility to check that they meet the current English language requirements before submitting an application for a role where they would require a visa application. Full details are available here Skilled Worker visa: Knowledge of English - GOV.UK

This information does not constitute legal advice, and we strongly recommend seeking independent legal guidance tailored to your individual circumstances.

Safeguarding

The Trust is committed to safeguarding and promoting the welfare of all unborn babies, children and adults and is signed up to both the Wirral Safeguarding Children's Partnership and the Wirral Safeguarding Adults Partnership Board associated policies and procedures. All Trust staff must be familiar with, and adhere to these procedures. It is the post holders responsibility to attended the Trusts mandatory training Protecting Vulnerable People training, and to follow the relevant Trusts polices and practice guidance.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.