Appointment Centre Leader - Drive Ops & People

Cambridge University Hospitals NHS Foundation Trust; Cambridge; On-site; GBP 30,000 - 38,000; Full time

Job summary

Cambridge University Hospitals NHS Foundation Trust in Cambridge is seeking an Appointment Centre Team Leader to help run the appointment service efficiently and with a patient‑centred mindset.

You will supervise the Appointment Centre staff, manage rotas, sickness and annual leave, and introduce new processes to ensure smooth, efficient operations. Working closely with the Appointment Centre Manager, you will ensure high‑quality patient flow and effective liaison with centralised services.

Responsibilities

• Supervise the Appointment Centre staff and ensure quality work performance at all times.
• Manage rotas, cross-cover arrangements, sickness and annual leave reporting.
• Introduce new and improved processes to improve efficiency.
• Maintain expert knowledge of centralised services and act as main liaison within the Appointment Centre team.

Job description

Cambridge University Hospitals NHS Foundation Trust in Cambridge is seeking an Appointment Centre Team Leader to help run the appointment service efficiently and with a patient‑centred mindset.

You will supervise the Appointment Centre staff, manage rotas, sickness and annual leave, and introduce new processes to ensure smooth, efficient operations. Working closely with the Appointment Centre Manager, you will ensure high‑quality patient flow and effective liaison with centralised services.