Outpatient Appointment Centre Booking Coordinator

Cambridge University Hospitals NHS Foundation Trust; Cambridge; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

On-site facilities

Bus travel discounts

Park and Ride free

Parking subsidies

Staff café and break areas

Job summary

Cambridge University Hospitals NHS Foundation Trust is inviting applications for a Booking Coordinator in the Outpatient Appointment Centre. You will join a busy office team and help deliver efficient administrative support to patients, relatives and colleagues.

The role focuses on delivering a professional service to the Outpatients' department, handling enquiries, scheduling appointments, and ensuring accurate records in line with Trust procedures.

Responsibilities

• Support the Outpatient Appointment Centre by scheduling appointments and coordinating bookings.
• Answer enquiries from patients, relatives and clinicians in a courteous and efficient manner.
• Maintain accurate records and data entry in line with Trust policies.
• Work as part of an enthusiastic team in a busy office environment.

Job description

Company:

Company: Cambridge University Hospitals NHS Foundation Trust

A Vacancy at Cambridge University Hospitals NHS Foundation Trust.

An exciting opportunity has arisen to join the Outpatient Appointment Centre as a booking coordinator.

You will work as part of an enthusiastic team in a busy office environment helping to deliver and maintain a professional administration/clerical service to patients, relatives and colleagues and Trust staff.

To deliver and maintain a professional administration service to the Outpatients' department and to all users including patients, relatives and colleagues .

Our Trust

Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrookes Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people - patients, staff and partners. Recognised as providing 'outstanding' care to our patients and rated 'Good' overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH's values - Together - Safe, Kind, Excellent - are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.

CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people's age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.

Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.

This vacancy will close at midnight on 13th October 2026.

Interviews are due to be held on 21st October 2026.

All appointments with a start date on or after 1 October 2026 will be subject to a 12-week probationary period. This provides a structured and supportive period to help you settle into your role, with regular reviews and feedback.

Right to Work

As there is a 12-week probationary period, successful candidates are expected to have the Right to Work for a period of at least 6 months from the proposed start date. Immigration and Right to Work status will be discussed with successful candidates at conditional offer. CUH will not offer sponsorship to candidates that have applied for a fee waiver.

Due to Home Office immigration rules, a full-time permanent vacancy cannot be filled by individuals on a student visa. Therefore, please be advised that if you are a student visa holder, we will not be able to offer you a full-time permanent contract unless you have:

• applied for a Graduate visa
• or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment

As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this position.

Benefits to you

At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.

On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only café, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.

CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.

Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.

We welcome applications from the Armed Forces.

This advert closes on Tuesday 13 Oct 2026

Cambridge University Hospitals NHS Foundation Trust

Cambridge University Hospitals NHS Foundation Trust

Cambridge University Hospitals NHS Foundation Trust