Outpatient Appointments Coordinator — Flexible Hours

GEH; Cambridge; Remote; GBP 21,000 - 26,000; Full time

Benefits offered by this job

On-site leisure facilities

Bus travel discount

Park and Ride available

Job summary

Cambridge University Hospitals NHS Foundation Trust is seeking an Outpatient Appointment Centre Booking Coordinator to join a busy team in Cambridge. The role focuses on delivering a professional administration service to the Outpatients' department and its users, including patients and staff.

Includes a 12-week probationary period, with Right to Work considerations. The Trust offers diverse benefits and a busy, supportive environment with strong values around safe and excellent patient care.

Qualifications

• GCSE level or equivalent.
• NVQ 2 in Customer Service/Business Admin/ITQ or equivalent.
• Typing qualification or equivalent.
• Medical Secretary qualification or equivalent.
• Experience in a busy admin/office environment or reception.
• Experience with NHS guidelines and dealing with patients.
• MS Outlook, MS Excel and complex telephony systems.
• Understanding of confidentiality and data protection.
• Good customer service to patients, visitors and staff.

Responsibilities

• Deliver and maintain a professional administration service to the Outpatients' department.
• Assist patients, relatives and colleagues with bookings and queries.
• Support the office team in a busy environment.
• Adhere to NHS guidelines and data protection.

Skills

Typing

Touch typing

Teamwork

Communication

Education

GCSE level or equivalent

NVQ level 2 Customer Service/Business Admin/ITQ or equivalent

Typing qualification or equivalent

Medical Secretary qualification or equivalent

Tools

Microsoft Office

Job description

Cambridge University Hospitals NHS Foundation Trust is seeking an Outpatient Appointment Centre Booking Coordinator to join a busy team in Cambridge. The role focuses on delivering a professional administration service to the Outpatients' department and its users, including patients and staff.

Includes a 12-week probationary period, with Right to Work considerations. The Trust offers diverse benefits and a busy, supportive environment with strong values around safe and excellent patient care.