Appointment Centre Team Leader

Cambridge University Hospitals NHS Foundation Trust; Cambridge; On-site; GBP 30,000 - 38,000; Full time

Job summary

Cambridge University Hospitals NHS Foundation Trust in Cambridge is seeking an Appointment Centre Team Leader to help run the appointment service efficiently and with a patient‑centred mindset.

You will supervise the Appointment Centre staff, manage rotas, sickness and annual leave, and introduce new processes to ensure smooth, efficient operations. Working closely with the Appointment Centre Manager, you will ensure high‑quality patient flow and effective liaison with centralised services.

Responsibilities

• Supervise the Appointment Centre staff and ensure quality work performance at all times.
• Manage rotas, cross-cover arrangements, sickness and annual leave reporting.
• Introduce new and improved processes to improve efficiency.
• Maintain expert knowledge of centralised services and act as main liaison within the Appointment Centre team.

Job description

We are looking for a well organised and motivated individual to join our team as an Appointment Centre Team Leader.

You will work closely with the Appointment Centre Manager / Deputy Appointment Centre Managers to ensure the smooth and efficient operation of the Appointment Centre and supervise the Appointment Centre staff, ensuring quality work performance is achieved at all times., To work closely with the Appointments Centre Manager / Deputy Appointment Centre Manager to ensure the smooth and efficient operation of the Appointments Centre.

Supervise the Appointments Centre staff, ensuring quality work performance is achieved at all times.

Introduce new and improved processes to ensure efficiency at all times.

To supervise the work of the Appointment Centre staff, including sickness and annual leave reporting and ensure all work is carried out in an efficient and timely manner.

The Management of rotas and cross cover arrangements within all departments of the Appointment Centre.

To maintain expert knowledge in 2-3 centralised services and to be the main liaison with those services within the Appointment Centre Team.

Our Trust

Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke's Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people - patients, staff and partners. Recognised as providing 'outstanding' care to our patients and rated 'Good' overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH's values - Together - Safe, Kind, Excellent - are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.

CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people's age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.