Appointment Centre Team Leader | Cambridge University Hospitals NHS Foundation Trust

Cambridge University Hospitals NHS Foundation Trust; Cambridge; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

On-site leisure facilities

Bus travel discounts

Free Park & Ride

Staff parking subsidy

Staff café

Job summary

Cambridge University Hospitals NHS Foundation Trust is seeking an experienced Appointment Centre Team Leader to supervise the Appointment Centre staff and ensure efficient daily operations. You will work with the Appointment Centre Manager to maintain service quality and timely processing of appointments.

The role requires strong organisational skills, the ability to implement process improvements, and a focus on maintaining high standards of staff performance.

Qualifications

• Experience in supervising and coordinating a team.
• Strong organisational skills with attention to detail.
• Ability to implement new processes and improve efficiency.

Responsibilities

• Supervise the Appointment Centre staff and manage rotas, sickness and annual leave.
• Work closely with the Appointment Centre Manager to ensure smooth operations.
• Introduce new processes to improve efficiency across the team.
• Provide reliable and timely supervision to ensure quality work performance.

Job description

Appointment Centre Team Leader | Cambridge University Hospitals NHS Foundation Trust

Company:

Company: Cambridge University Hospitals NHS Foundation Trust

We are looking for a well organised and motivated individual to join our team as an Appointment Centre Team Leader.

You will work closely with the Appointment Centre Manager / Deputy Appointment Centre Managers to ensure the smooth and efficient operation of the Appointment Centre and supervise the Appointment Centre staff, ensuring quality work performance is achieved at all times.

To work closely with the Appointments Centre Manager / Deputy Appointment Centre Manager to ensure the smooth and efficient operation of the Appointments Centre.

Supervise the Appointments Centre staff, ensuring quality work performance is achieved at all times.

Introduce new and improved processes to ensure efficiency at all times.

To supervise the work of the Appointment Centre staff, including sickness and annual leave reporting and ensure all work is carried out in an efficient and timely manner.

The Management of rotas and cross cover arrangements within all departments of the Appointment Centre.

To maintain expert knowledge in 2-3 centralised services and to be the main liaison with those services within the Appointment Centre Team.

Our Trust

Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH’s values – Together - Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.

CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people’s age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.

Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.

This vacancy will close at midnight on 5th November 2026.

Interview dates will be communicated to successful applicants.

All appointments with a start date on or after 1 October 2026 will be subject to a 12-week probationary period. This provides a structured and supportive period to help you settle into your role, with regular reviews and feedback.

Right to Work

As there is a 12-week probationary period, successful candidates are expected to have the Right to Work for a period of at least 6 months from the proposed start date. Immigration and Right to Work status will be discussed with successful candidates at conditional offer. CUH will not offer sponsorship to candidates that have applied for a fee waiver.

Right to Work

Due to Home Office immigration rules, a full-time permanent vacancy cannot be filled by individuals on a student visa. Therefore, please be advised that if you are a student visa holder, we will not be able to offer you a full-time permanent contract unless you have:

- applied for a Graduate visa

- or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment

As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this position.

Benefits to you

At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.

On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only café, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.

CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.

Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.

We welcome applications from the Armed Forces.

This advert closes on Thursday 5 Nov 2026

Cambridge University Hospitals NHS Foundation Trust

Cambridge University Hospitals NHS Foundation Trust

Cambridge University Hospitals NHS Foundation Trust