Appointment Centre Team Leader: Drive Smooth Operations

Cambridge University Hospital NHS Foundation Trust; Cambridge; Vor Ort; GBP 34.000 - 44.000; Vollzeit

Zusammenfassung

Cambridge University Hospital NHS Foundation Trust is seeking an Appointment Centre Team Leader to supervise staff, optimise workflows and implement new processes for efficiency. You will work with the Appointment Centre Manager to ensure smooth daily operations and high service standards within the centre.

The role involves rota management, cross-cover planning and acting as the liaison with centralised services to maintain expert knowledge and timely execution of tasks.

Qualifikationen

• Educated to A level or NVQ level 3 Customer Service/ Business Admin /ITQ or equivalent
• Evidence of ongoing career/professional development
• EPIC and eReferral training qualification

Aufgaben

• Oversee the Appointment Centre staff and supervise performance.
• Collaborate with the Appointment Centre Manager to ensure smooth operations.
• Introduce new processes to improve efficiency.
• Manage rotas and cross-cover across departments.
• Liaise with expert services within the Appointment Centre.

Kenntnisse

Leadership

Communication

Time management

Team supervision

Ausbildung

Educated to A level or NVQ level 3

Tools

EPIC

eReferral

Jobbeschreibung

Cambridge University Hospital NHS Foundation Trust is seeking an Appointment Centre Team Leader to supervise staff, optimise workflows and implement new processes for efficiency. You will work with the Appointment Centre Manager to ensure smooth daily operations and high service standards within the centre.

The role involves rota management, cross-cover planning and acting as the liaison with centralised services to maintain expert knowledge and timely execution of tasks.