Applications Support Engineer — Incident & Collaboration Lead

dxctechnology; Preston; On-site; GBP 42,000 - 54,000; Full time

Job summary

DXC Technology in the United Kingdom seeks an experienced Applications Software Support professional to join our Preston team. You will investigate incidents, work with customers and developers, and help deliver improvements to performance and service quality.

The role requires 4+ years in software support, strong incident management, excellent communication, and the ability to work independently within a team; onsite work with on-call duties is expected.

Qualifications

• 4+ years of experience in application or software support or similar technical role.
• Strong incident management and problem-solving skills.
• Excellent customer service and communication abilities.
• Knowledge of software development methodologies and support practices.
• Ability to work independently and collaboratively within a team.

Responsibilities

• Investigate, troubleshoot and resolve application incidents.
• Work with customers, support teams and developers to identify and fix issues.
• Support the maintenance of critical software applications.
• Contribute to service improvements and application support initiatives.
• Participate in an out-of-hours on-call rota.

Skills

Incident management

Customer service

Communication

Problem solving

Software support

Job description

DXC Technology in the United Kingdom seeks an experienced Applications Software Support professional to join our Preston team. You will investigate incidents, work with customers and developers, and help deliver improvements to performance and service quality.

The role requires 4+ years in software support, strong incident management, excellent communication, and the ability to work independently within a team; onsite work with on-call duties is expected.