Analyst II Infrastructure Services

Aplaro Ltd; Greater London; On-site; GBP 35,000 - 45,000; Full time

Benefits offered by this job

Flexible working

Hybrid work model

Comprehensive benefits

Job summary

DXC Technology is seeking a Workplace Support Engineer in London to provide end-to-end support for mobile technologies, desktop services, and end-user computing environments. You will ensure secure, reliable access to tools, working with internal stakeholders, service providers, and end users to deliver exceptional customer experiences.

The role covers incident management, device provisioning, asset tracking, and collaboration with third-party suppliers, all while maintaining security and

Qualifications

• Experience supporting mobile technologies and desktop end-user computing.
• First and second-line IT support in corporate environment.
• Strong knowledge of Windows 10/11, iOS, Android, and Microsoft 365.
• Experience with ITSM platforms like ServiceNow.
• Familiarity with Mobile Device Management (Intune).
• Knowledge of endpoint management and inventory controls.
• ITIL Foundation certification desirable.
• Experience in regulated environments.
• Knowledge of Active Directory and Azure AD.

Responsibilities

• Managing incidents and service requests through ServiceNow and ensuring timely resolution in line with service levels.
• Providing first and second-line support for laptops, desktops, mobile devices, Microsoft 365 applications, and workplace technology.
• Supporting mobile device provisioning, SIM activations, connectivity requests, upgrades, and device lifecycle activities.
• Troubleshooting hardware, software, application, and connectivity issues.
• Coordinating onboarding and offboarding activities, including equipment deployment and recovery.
• Managing asset inventories and ensuring accurate records for devices, licences, and services.
• Working with telecommunications providers and third-party suppliers to resolve service issues.
• Supporting security, compliance, and governance activities, including endpoint management and audit readiness.
• Producing operational reports and identifying opportunities for service improvement.

Skills

Windows 10/11

Microsoft 365

ServiceNow

Intune/MECM

Azure Active Directory

Active Directory

Endpoint management

Troubleshooting

Stakeholder management

Tools

ServiceNow

Intune

MECM/SCCM

Azure AD

Job description

Job Description: Workplace Support Engineer Location: On-site London Type: Full-time At DXC Technology, we're people first. Our people are at the heart of everything we do. We help global clients modernise their IT estates, deliver business-critical services, and drive meaningful digital transformation. We're looking for an experienced Workplace Support Engineer to join our Technology Services team. This is a varied and hands-on role where you'll provide end-to-end support across mobile technologies, desktop services, workplace devices, and end-user computing environments, ensuring employees have secure, reliable access to the tools they need to succeed. If you're passionate about technology, enjoy solving problems, and thrive in a customer-focused support environment, we'd love to hear from you.

What you'll be doing

As a Workplace Support Engineer, you'll play a key role in supporting and maintaining workplace technology services across the organisation. Working with internal stakeholders, service providers, and end users, you'll help deliver excellent customer experiences while ensuring compliance with security and operational standards.

Your responsibilities will include:

• Managing incidents and service requests through ServiceNow and ensuring timely resolution in line with service levels.
• Providing first and second-line support for laptops, desktops, mobile devices, Microsoft 365 applications, and workplace technology.
• Supporting mobile device provisioning, SIM activations, connectivity requests, upgrades, and device lifecycle activities.
• Troubleshooting hardware, software, application, and connectivity issues.
• Coordinating onboarding and offboarding activities, including equipment deployment and recovery.
• Managing asset inventories and ensuring accurate records for devices, licences, and services.
• Working with telecommunications providers and third-party suppliers to resolve service issues.
• Supporting security, compliance, and governance activities, including endpoint management and audit readiness.
• Producing operational reports and identifying opportunities for service improvement.

Essential Skills & Experience

• Experience supporting mobile technologies and desktop/end-user computing environments.
• Previous experience providing first and second-line technical support within a corporate environment.
• Strong knowledge of Windows 10/11, iOS, Android, and Microsoft 365 applications.
• Experience using ServiceNow or a similar IT Service Management platform.
• Familiarity with Mobile Device Management solutions such as Microsoft Intune.
• Knowledge of endpoint management technologies including Intune, MECM/SCCM, or equivalent.
• Understanding of asset lifecycle management and inventory controls.
• Excellent troubleshooting and problem-solving skills.
• Strong communication and stakeholder management abilities.
• Awareness of information security, compliance, and operational risk controls.
• Desirable ITIL Foundation certification.
• Microsoft Intune, Modern Desktop Administrator, or similar certifications.
• Experience within highly regulated environments.
• Knowledge of Active Directory, Azure Active Directory, and networking fundamentals.
• Experience supporting hybrid working environments and collaboration technologies.

What makes you a great fit?

• Has a strong customer-first mindset.
• Enjoys solving technical problems and helping others.
• Can manage competing priorities in a fast-paced environment.
• Builds positive relationships with stakeholders and suppliers.
• Takes ownership and pays close attention to detail.
• Works effectively within structured, SLA-driven support environments.

Why join DXC?

• Opportunities to work with leading technologies and enterprise clients.
• Ongoing learning and professional development.
• A culture built on collaboration, innovation, and inclusion.
• Flexible and hybrid working options where role requirements allow.
• Competitive salary and comprehensive benefits package.

Inclusion at DXC DXC Technology is committed to building diverse, inclusive teams. We welcome applications from all backgrounds and particularly encourage interest from women, underrepresented groups, and neurodivergent candidates. We offer reasonable adjustments throughout the hiring process and are dedicated to creating a supportive, accessible environment for everyone.

Join us and help deliver exceptional workplace technology experiences that enable our people and clients to perform at their best.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.