Application Support Engineer (Hybrid) — Problem Solver

Homeprotect Home Insurance; Greater London; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Private healthcare

Pension

Life Insurance

Bonus up to 30%

Staff discount

25 days annual leave

Flexible working

Homeworking starter kit

Job summary

Homeprotect Home Insurance is seeking an Application Support Engineer to join our Engineering organization and improve how we investigate and resolve production issues. You will be the first point of technical investigation for issues affecting our applications and services, working with Business Operations, Customer Support and Product Engineering teams.

This hands-on role involves querying data, analyzing logs and APIs, reproducing problems and guiding issue resolution while enabling Product

Qualifications

• SQL and investigating data in relational databases.
• HTTP and REST APIs, including requests, responses, authentication and status codes.
• Debugging web applications using browser developer tools.
• Investigating application logs, monitoring and observability tooling.
• Understanding how applications interact across services and integrations.
• Working with cloud-hosted applications and multiple environments.
• Structured troubleshooting and root-cause investigation.

Responsibilities

• Investigate and diagnose production and operational application issues.
• Reproduce reported problems and identify likely causes.
• Query databases to understand application and data state.
• Investigate APIs, integrations and application behavior.
• Analyze application logs, traces and monitoring data.
• Identify potential relationships between issues, deployments, configuration and environmental changes.
• Resolve known issues using documented procedures and runbooks.
• Provide Product Engineering teams with clear technical evidence when deeper investigation or code changes are required.
• Support incident investigation and resolution alongside Product Engineering.
• Identify recurring issues and work with engineering teams to drive permanent improvements.
• Create and maintain technical runbooks and operational documentation.
• Help improve our monitoring, observability and overall application supportability.
• Share knowledge across Engineering rather than allowing operational knowledge to become dependent on individuals.

Skills

SQL

HTTP REST APIs

Debugging web apps

Logs & observability

Cross-team communication

Cloud-hosted apps

Root-cause analysis

Tools

Browser dev tools

Observability tooling

Job description

Homeprotect Home Insurance is seeking an Application Support Engineer to join our Engineering organization and improve how we investigate and resolve production issues. You will be the first point of technical investigation for issues affecting our applications and services, working with Business Operations, Customer Support and Product Engineering teams.

This hands-on role involves querying data, analyzing logs and APIs, reproducing problems and guiding issue resolution while enabling Product