Application Support Engineer — Hybrid, Impact & Automation

The Depository Trust & Clearing Corporation (DTCC); Greater London; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Base pay and annual incentive

Health and life insurance

Pension

Paid Time Off and family care leave

Hybrid work model: 3 onsite days, 2.5?

Job summary

DTCC, based in the United Kingdom, seeks an Application Support Engineer to maintain stability and performance of critical business applications. You will work with development, infrastructure, and business teams to troubleshoot production issues and support deployments.

This role emphasizes monitoring, incident response, automation, and DR/BC procedures across cloud and messaging platforms while supporting day-to-day operations.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 4+ years in Application Support, Production Support, Software Support, or related technical roles.

Responsibilities

• Provide production support for critical applications, ensuring timely resolution of incidents, production defects, and application issues.
• Monitor application health and respond to alerts using enterprise monitoring and observability tools.
• Perform troubleshooting and root cause analysis to identify and resolve recurring issues.
• Collaborate with development and infrastructure teams to investigate and resolve technical problems.
• Maintain and update support documentation, knowledge articles, and operational runbooks.
• Support application deployments, vendor upgrades, and implementation activities across pre-production and production environments.
• Execute Disaster Recovery and Business Continuity procedures during planned and unplanned events.
• Identify and implement automation opportunities to reduce manual effort and improve operational efficiency.
• Support audit requests and operational compliance activities as required.
• Partner with development teams to enhance application reliability, supportability, and operational performance.
• Align risk and control responsibilities with day-to-day operational activities.
• Drive continuous improvement initiatives using SRE and operational best practices

Skills

Java/J2EE

Oracle SQL

Linux/Unix

Python

Splunk

Grafana

Datadog

AutoSys

IBM MQ

Kafka

Azure

AWS

ITIL

Kubernetes

Docker

OpenShift

Education

Bachelor's degree

Tools

Kubernetes

Docker

OpenShift

Datadog

Grafana

Job description

DTCC, based in the United Kingdom, seeks an Application Support Engineer to maintain stability and performance of critical business applications. You will work with development, infrastructure, and business teams to troubleshoot production issues and support deployments.

This role emphasizes monitoring, incident response, automation, and DR/BC procedures across cloud and messaging platforms while supporting day-to-day operations.