Application Support Engineer — Hybrid, Automation Focus

Intec Select Ltd; Maidenhead; Hybrid; GBP 59,000 - 72,000; Full time

Benefits offered by this job

Hybrid working

Job summary

Intec Select Ltd in Maidenhead is seeking an Applications Support Engineer to provide Level 1-3 support across core business applications. The role involves troubleshooting, coordinating with vendors, and contributing to improvements and transformation projects.

Hybrid working arrangement, you will collaborate with internal teams and third-party providers to ensure systems remain reliable and compliant.

Qualifications

• Experience in application, IT or technical support.
• L1/L2/L3 application support experience.
• Strong troubleshooting and problem-solving skills.
• Experience supporting business applications and users.
• Understanding of databases and data management.
• Experience gathering requirements and resolving system issues.
• Experience working with vendors or SaaS providers.
• Strong communication and organisational skills.

Responsibilities

• Support core business applications and ensure business continuity.
• Provide application support and elevate complex L2/L3 issues.
• Troubleshoot application, database and system issues.
• Work with business teams to understand and resolve requirements.
• Support application integration, automation and process improvements.
• Support databases, master data and operational reporting.
• Support document management and content workflows.
• Contribute to application projects, including testing and implementation.
• Manage software vendors, SaaS providers and service partners.
• Support access, licensing, security and disaster recovery.
• Maintain system documentation and architecture diagrams.
• Identify opportunities to improve processes and reduce manual work.

Skills

App support

L1-L3 support

Troubleshooting

User support

Databases

Requirements gathering

Vendor management

Job description

Intec Select Ltd in Maidenhead is seeking an Applications Support Engineer to provide Level 1-3 support across core business applications. The role involves troubleshooting, coordinating with vendors, and contributing to improvements and transformation projects.

Hybrid working arrangement, you will collaborate with internal teams and third-party providers to ensure systems remain reliable and compliant.