Digital Solutions Support Specialist - Hybrid/Remote

Tetra Tech, Inc.; Leeds; Hybrid; GBP 30,000 - 38,000; Full time

Job summary

Tetra Tech, Inc. is seeking a dedicated Digital Support Analyst in the UK to act as the first point of contact for business applications. You will manage support requests from initial contact through resolution, balancing troubleshooting with excellent customer service.

The role focuses on application usage, access, permissions, data, workflows and configuration, within a hybrid/remote setup. You will collaborate with product owners, developers and stakeholders to improve service quality, reduce

Qualifications

• Experience in business applications, product or customer support.
• Strong written and verbal communication skills.
• Awareness of information security and data protection.

Responsibilities

• Provide friendly, responsive service to improve user adoption.
• Accurately record, categorise, prioritise and progress requests to resolution.
• Deliver training, update guides, and maintain knowledge resources.

Skills

First-line support

Ticket management

Customer service

Training

Knowledge management

Security awareness

Job description

Tetra Tech, Inc. is seeking a dedicated Digital Support Analyst in the UK to act as the first point of contact for business applications. You will manage support requests from initial contact through resolution, balancing troubleshooting with excellent customer service.

The role focuses on application usage, access, permissions, data, workflows and configuration, within a hybrid/remote setup. You will collaborate with product owners, developers and stakeholders to improve service quality, reduce