Application Operations Engineer (Hybrid & Service Management)

Department for Work and Pensions; Lancashire; Hybrid; GBP 35,000 - 43,000; Full time

Benefits offered by this job

Civil Service Pension

Hybrid working patterns

23–30 days annual leave (pro rata)

Cycle to work scheme

Employee discount scheme

Employee Assistance Programme

Learning and development opportunities

Job summary

Department for Work and Pensions (DWP Digital) is recruiting an Application Operations Engineer for Centralised Application Support Services. The role focuses on providing operational support for a suite of applications, spanning Linux, Windows, databases, and cloud/on-premises environments.

You will proactively manage incidents, troubleshoot issues, implement fixes, and deploy changes across test and live estates while contributing to knowledge sharing and continual service improvement within a

Qualifications

• Experience in IT service management and live service environments.
• Ability to work on complex technical issues and improve systems.

Responsibilities

• Proactively and reactively raising and investigating incidents. Troubleshooting issues reported by users and responding to customer requests.
• Carry out the investigation of relevant problem records for their applications.
• Actively contributes to the implementation of remedies and preventative measures.
• Proactively monitoring applications to ensure their health, availability, and stability.
• Raising, coordinating, and deploying changes into the test and live estate.
• Carrying out any required testing as part of these releases.
• Actively raise knowledge articles to provide guidance to other users and elevate ownership where required.
• Ensure all knowledge articles within the service you support are raised and are kept current, reviewed and are in line with best practice.
• Sharing your knowledge, experience and best practice including with Associate and fellow Application Operations Engineers.
• Escalating to Senior Application Operation Engineers and Lead Application Operation Engineers on success stories and service issues.
• Developing and maintaining strong working relationships with a multi-disciplinary team, including Service Owners; DevOps and Site Reliability Engineers; Architects; Testers; Business Analysts; Process Owners; external partners; Other Government Departments and many others.
• Taking the lead on or contributing to the identification and where possible implementation of continual service improvements with regards to both technical and process improvements.
• Actively raise risks when identified during your course of work and elevate ownership where required.
• Being an active member of Centralised Application Support Services function, sharing best practice and knowledge across the function.
• You will also take accountability for the development of the associate members within your team.

Skills

Service Management

Job description

Department for Work and Pensions (DWP Digital) is recruiting an Application Operations Engineer for Centralised Application Support Services. The role focuses on providing operational support for a suite of applications, spanning Linux, Windows, databases, and cloud/on-premises environments.

You will proactively manage incidents, troubleshoot issues, implement fixes, and deploy changes across test and live estates while contributing to knowledge sharing and continual service improvement within a