Application Support Analyst – Trading Platforms

SEFE Marketing & Trading Ltd; Greater London; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Bonus earning potential

Pension 10% employer contribution

25 days holiday

Buy / Sell holidays

Life assurance

Medical and dental insurance

Flexible benefits

Job summary

SEFE Marketing & Trading Ltd is seeking an Application Support Analyst to monitor, support and maintain critical middle and back‑office applications that underpin SEFE’s trading operations. You will ensure stability, support releases, resolve incidents, and provide high‑quality technical support to enable business teams to operate efficiently.

Ideal candidates will have experience with Windows Server, SQL Server, web technologies, ITIL processes, and knowledge of Energy Trading/ETRM systems.

Qualifications

• Experience supporting business-critical apps in a complex IT environment.
• ITIL processes knowledge; ITIL certification is advantageous.
• Understanding of Energy Trading and Risk Management (ETRM) systems and trade lifecycle concepts.
• Strong analytical and communication skills with ability to work independently in a fast-paced environment.

Responsibilities

• Provide operational support across a portfolio of middle and back-office applications, managing incidents and service requests with timely resolution and high service delivery.
• Lead problem management by identifying root causes, implementing workarounds, and working with development teams for long-term solutions.
• Manage major production incidents from identification to resolution, coordinating stakeholders and communications to minimise disruption.
• Support application releases and change activities, including deployments, environment management, change approvals, and post-release validation.
• Monitor application performance, availability, and end-of-day processing; identify opportunities for automation and continuous improvement.
• Build relationships with business users, vendors, and technology teams; maintain operational documentation and knowledge bases.

Skills

Analytical skills

Communication & stakeholder management

Energy trading / ETRM knowledge

ITIL processes understanding

Tools

Windows Server

SQL Server

Web technologies

Job description

SEFE Marketing & Trading Ltd is seeking an Application Support Analyst to monitor, support and maintain critical middle and back‑office applications that underpin SEFE’s trading operations. You will ensure stability, support releases, resolve incidents, and provide high‑quality technical support to enable business teams to operate efficiently.

Ideal candidates will have experience with Windows Server, SQL Server, web technologies, ITIL processes, and knowledge of Energy Trading/ETRM systems.