Application Support Analyst

Wates; Leeds; Hybrid; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Salary & bonus

Flexible working

Travel to sites

Private medical

Pension

Health & wellness

Holidays 26 days

Learning & development

Family leave

Job summary

Wates in Leeds is seeking an experienced Application Support Analyst to join the Construction Group Applications team. You will provide day-to-day support, manage application upgrades, coordinate updates, and liaise with suppliers across the Wates Group.

The role requires solid system/process experience, preferably with Autodesk, Asta PowerProject, and Salesforce, plus proficiency in MS Office and SharePoint and knowledge of ITIL and IT Best Practices.

Qualifications

• Solid system/process experience.
• Experience with Autodesk, Asta PowerProject and Salesforce.
• Proficiency in MS Office and SharePoint.
• Knowledge of ITIL and IT Best Practice.
• Experience with Microsoft Power Automate for workflow automation.

Responsibilities

• Provide day to day support including Incident and Change Management for IT Application Estate and be the primary point of contact for administrative support to business end users.
• Manage IT Application upgrade projects with internal and external parties.
• Coordinate IT Application updates and maintain support records.
• Support analysis for business-driven change requests and assess impact, effort involved and high-level cost.
• Work with the wider IT team in learning and providing support on existing and newly introduced business platforms.
• Provide and maintain documentation for the IT Applications.
• Process and manage new requests for IT Applications.
• Liaise with suppliers and support partners.
• Business relationship with users.
• Awareness and understanding of Software Licence management.

Skills

ITIL knowledge

Communication skills

Documentation

Tools

Autodesk

Asta PowerProject

Salesforce

MS Office

SharePoint

Power Automate

Job description

We have a fantastic opportunity for an experienced Application Support Analyst at our Leeds Office to work within the Construction Group Applications team to provide support for our platforms across the Wates Group business, in particular our Construction and Engineering specific applications.,

• Providing day to day support including Incident and Change Management for our IT Application Estate and to be the primary point of contact for administrative support to the business end users.
• Manage IT Application upgrade projects in conjunction with internal and external parties.
• Co-ordinate IT Application updates and maintain support records
• Supporting the analysis for business-driven change requests and establish business and application impact, effort involved and high-level cost.
• Work with the wider IT team in learning and providing support on existing and newly introduced business platforms.
• Provide and maintain documentation for the IT Applications
• Process and manage new requests for IT Applications
• Liaise with suppliers and support partners
• Business relationship with users
• Awareness and understanding of Software Licence management

We are looking for you to have solid system/ process experience, ideally with Autodesk, Asta PowerProject and Salesforce experience. You will be proficient in MS Office, SharePoint, and have knowledge of ITIL and IT Best Practice, and have experience with Microsoft Power Automate for workflow and process automation.

We are looking for you to have solid system/ process experience, ideally with Autodesk, Asta PowerProject and Salesforce experience. You will be proficient in MS Office, SharePoint, and have knowledge of ITIL and IT Best Practice.

To be successful in this role you will be an effective communicator at all levels with the ability to develop excellent working relationships with the team, business users and suppliers. You will be process orientated with good attention to details and be able to produce clear and concise documentation.

• Competitive salary & bonus
• Flexible working - this role will be based in the Leeds office two days a week.
• Travel covered to any of our sites (subject to HMRC advisory rates)
• Extensive corporate benefits including, Private Medical, Pension 8% employers' contribution, Health and Wellness programme, 26 days holidays + bank holidays and much more...
• Excellent range of learning and development activity to support your career progression.
• Industry leading family leave benefits to included 26 weeks fully paid maternity, 8 weeks fully paid paternity.

Our commitments:

Wates is proud to be an employer where anyone can thrive, and we welcome applications from candidates of all backgrounds.