Application Support Analyst

Wates Smartspace; Leeds; Hybrid; GBP 40,000 - 50,000; Full time

Benefits offered by this job

Competitive salary

Bonus

Flexible working

Travel to sites

Private Medical

8% employer pension

26 days holidays + bank holidays

Learning & development

Family leave benefits

Job summary

Wates is seeking an experienced Application Support Analyst for our Leeds office to support Construction Group Applications. You will handle Incident/Change Management, upgrade projects, and liaise with suppliers across an IT Application Estate.

Proficiency in Autodesk, Asta PowerProject, Salesforce, MS Office, and SharePoint, plus ITIL knowledge, is essential. Flexible hybrid role with two days in Leeds and strong documentation skills expected.

Qualifications

• Solid system/process experience, ideally with Autodesk, Asta PowerProject and Salesforce.
• Proficient in MS Office, SharePoint, and have knowledge of ITIL and IT Best Practice.
• Effective communicator at all levels with ability to develop excellent working relationships with the team, business users and suppliers.
• Process orientated with good attention to details and able to produce clear and concise documentation.

Responsibilities

• Providing day to day support including Incident and Change Management for our IT Application Estate and to be the primary point of contact for administrative support to the business end users.
• Manage IT Application upgrade projects in conjunction with internal and external parties.
• Coordinate IT Application updates and maintain support records.
• Supporting the analysis for business-driven change requests and establish business and application impact, effort involved and high-level cost.
• Work with the wider IT team in learning and providing support on existing and newly introduced business platforms.
• Provide and maintain documentation for the IT Applications.
• Process and manage new requests for IT Applications.
• Liaise with suppliers and support partners.
• Business relationship with users.
• Awareness and understanding of Software Licence management.

Skills

ITIL

Power Automate

Salesforce

Asta PowerProject

Autodesk

SharePoint

MS Office

Incident Management

Change Management

Documentation

Tools

Salesforce

Autodesk

Asta PowerProject

Power Automate

SharePoint

MS Office

Job description

We have a fantastic opportunity for an experienced Application Support Analyst at our Leeds Office to work within the Construction Group Applications team to provide support for our platforms across the Wates Group business, in particular our Construction and Engineering specific applications.

ABOUT THE ROLE:

We are looking for you to have solid system/ process experience, ideally with Autodesk, Asta PowerProject and Salesforce experience. You will be proficient in MS Office, SharePoint, and have knowledge of ITIL and IT Best Practice.

To be successful in this role you will be an effective communicator at all levels with the ability to develop excellent working relationships with the team, business users and suppliers. You will be process orientated with good attention to details and be able to produce clear and concise documentation.

WHAT WE'RE LOOKING FOR

Key Accountabilities of an Application Support Analyst include:

• Providing day to day support including Incident and Change Management for our IT Application Estate and to be the primary point of contact for administrative support to the business end users.

• Manage IT Application upgrade projects in conjunction with internal and external parties.

• Co-ordinate IT Application updates and maintain support records

• Supporting the analysis for business-driven change requests and establish business and application impact, effort involved and high-level cost.

• Work with the wider IT team in learning and providing support on existing and newly introduced business platforms.

• Provide and maintain documentation for the IT Applications

• Process and manage new requests for IT Applications

• Liaise with suppliers and support partners

• Business relationship with users

• Awareness and understanding of Software Licence management

We are looking for you to have solid system/ process experience, ideally with Autodesk, Asta PowerProject and Salesforce experience. You will be proficient in MS Office, SharePoint, and have knowledge of ITIL and IT Best Practice, and have experience with Microsoft Power Automate for workflow and process automation.

WHAT WE OFFER

• Competitive salary & bonus

• Flexible working- this role will be based in the Leeds office two days a week.

• Travel covered to any of our sites (subject to HMRC advisory rates)

• Extensive corporate benefits including, Private Medical, Pension 8% employers' contribution, Health and Wellness programme, 26 days holidays + bank holidays and much more…

• Excellent range of learning and development activity to support your career progression.

• Industry leading family leave benefits to included 26 weeks fully paid maternity, 8 weeks fully paid paternity.

Our commitments:

Wates is proud to be an employer where anyone can thrive, and we welcome applications from candidates of all backgrounds. We encourage you to apply even if you don't meet every requirement, as we value transferable skills and assess all applications fairly.

We don't discriminate based on a criminal record; all applications are reviewed on an individual basis against the requirements of the role. Some roles may require additional checks, due to the nature of the work. As a Disability Confident Leader, we offer an interview to applicants with a disability who meet the minimum criteria for the role and opt in to the Disability Confident scheme. Reasonable adjustments are available, please contact us at [e-mail]