Application Support Analyst — Power Automate & Autodesk

Wates Group; Leeds; Hybrid; GBP 32,000 - 52,000; Full time

Job summary

Wates Group in Leeds is seeking an experienced Application Support Analyst to join the Construction Group Applications team, providing support for platforms across the business, with emphasis on Construction and Engineering apps.

You will have solid system/process experience, ideally with Autodesk, Asta PowerProject and Salesforce, plus MS Office, SharePoint, ITIL knowledge, and power automate for workflow automation. Hybrid role, Leeds-based two days/week.

Qualifications

• Solid system/process experience.
• Experience with Autodesk, Asta PowerProject and Salesforce.
• Proficient in MS Office and SharePoint.
• Knowledge of ITIL and IT Best Practice.
• Strong communication and documentation skills.

Responsibilities

• Provide day-to-day IT application support including incident and change management.
• Primary point of contact for admin support to business end users.
• Manage IT application upgrade projects with internal and external parties.
• Coordinate IT application updates and maintain support records.
• Analyse business-driven change requests and assess impact, effort and cost.
• Collaborate with IT team to learn and support existing and new platforms.
• Produce and maintain documentation for IT Applications.
• Process and manage new requests for IT Applications.
• Liaise with suppliers and support partners.
• Maintain business relationships with users.
• Awareness of software license management.

Skills

Incident management

Change management

Stakeholder management

Documentation

Communication

Process orientation

ITIL

Tools

Autodesk

Asta PowerProject

Salesforce

MS Office

SharePoint

Microsoft Power Automate

Job description

Wates Group in Leeds is seeking an experienced Application Support Analyst to join the Construction Group Applications team, providing support for platforms across the business, with emphasis on Construction and Engineering apps.

You will have solid system/process experience, ideally with Autodesk, Asta PowerProject and Salesforce, plus MS Office, SharePoint, ITIL knowledge, and power automate for workflow automation. Hybrid role, Leeds-based two days/week.