Application Operations Engineer

Driver and Vehicle Licensing Agency (DVLA); Swansea; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Employer pension contribution 28.97%

25 days annual leave + 8 bank holidays

Flexible working options

Job summary

DVLA in Swansea seeks an experienced Application Operations Engineer to support internal and customer-facing applications while helping migrate legacy systems to cloud-based platforms. You will mentor junior engineers, resolve complex incidents, and contribute to continuous improvement within a technical framework.

The role includes 4-on/2-off shifts (6am–2pm or 2pm–10pm) with a 20% shift allowance, and optional on-call coverage for out-of-hours support.

Qualifications

• Experience in application support and handling large incidents.
• Ability to mentor junior engineers.
• Strong communication for varied technical audiences.
• Experience documenting best practices and knowledge bases.

Responsibilities

• Monitor applications, investigate incidents, and coordinate resolution with stakeholders.
• Lead and mentor junior Application Operations Engineers.
• Maintain a team knowledge base and best-practice documentation.
• Contribute to Problem Management with technical input and root-cause analysis.

Skills

Mentoring

Incident management

Troubleshooting

Communication

Team collaboration

Tools

Monitoring tools

Cloud platforms

Incident management tools

Job description

Your role will primarily involve supporting the DVLA's internal and customer facing applications and additionally participating in the programme to migrate legacy technology onto new, cloud-based platforms, ensuring that the solutions are supportable and fit for purpose. You will be empowered to enhance the systems, with continuous improvement at the forefront of the work that you do. You will mentor the Junior Application Operations Engineers to resolve complex issues as and when they arise, so experience in mentoring Developers is a requirement. Candidates are required to work a shift pattern of 4 working days followed by two rest days, alternating between two shifts of either 6am-2pm or 2pm-10pm. An indicative shift allowance of 20% is applicable for extended hours roles and candidates will have the opportunity to be available (optionally) on an on-call rota to undertake out of hours activities and provide on call cover to support the service.

• Carry out system support, including monitor applications, incident investigation and resolution, liaising with the incident manager or other stakeholders. Be able to describe technical issues to a wider audience of different technical knowledge, as well as provide recommendations.
• Working collaboratively supporting and mentoring junior Application Operations Engineers.
• Help maintain a team documentation library for collaboration and reference. Helps maintain a known fixes library or knowledge base. Ensures documentation represents best practice and standards.
• Assist with Problem Management investigation, providing technical input into the process.

Do you have experience in application support and handling of larger incidents?

Are you someone who enjoys working collaboratively as part of a team?, We are looking for a passionate and enthusiastic Application Operations Engineer who will be comfortable working on a range of services at DVLA Swansea, across multiple products and technologies, covering both legacy and brand new cloud-based applications using strong analytical skills to develop and support of DVLA's applications. This role will provide you with the excellent opportunity to progress in your career. Our Application Operation Engineers will lead and be the point of escalation for more complicated issues so experience in application development using recognised programming languages is beneficial for this role. Demonstrable experience in system support and continuous improvement will allow you to work on larger projects works within a technical framework of the project to meet and deliver on customer requirements.

• Employer pension contribution of 28.97% of your salary.
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays and a privilege day for the King's birthday
• Flexible working options where we encourage a great work-life balance.