Hybrid App Ops Engineer: Incident & Support

Driver and Vehicle Licensing Agency (DVLA); Swansea; Hybrid; GBP 35,000 - 43,000; Full time

Benefits offered by this job

Flexible working options

On-site parking

Pension scheme with employer contrib.

25 days holiday

Job summary

DVLA Swansea is seeking an Application Operations Engineer for extended days. You will deliver application support across multiple products, investigate incidents, and guide junior engineers, within a hybrid working setup near Swansea.

The role requires strong analytical skills, experience with bespoke applications, and the ability to interpret code during troubleshooting. A pension with employer contributions is provided along with a 20% shift allowance.

Qualifications

• Significant experience in application support and handling of larger incidents.
• Experience in leading on all aspects of supporting bespoke applications.
• Excellent problem solving and analytical skills with attention to detail.

Responsibilities

• Carry out system support, including monitor applications, incident investigation and resolution, liaising with the incident manager or other stakeholders.
• Support and mentor junior Application Operations Engineers.
• Maintain team documentation and a known fixes library.
• Assist with Problem Management investigation and technical input.

Skills

Application support

Lead on incidents

Problem solving

Written communication

Code interpretation

Job description

DVLA Swansea is seeking an Application Operations Engineer for extended days. You will deliver application support across multiple products, investigate incidents, and guide junior engineers, within a hybrid working setup near Swansea.

The role requires strong analytical skills, experience with bespoke applications, and the ability to interpret code during troubleshooting. A pension with employer contributions is provided along with a 20% shift allowance.