Application Operations Engineer

Department for Work and Pensions (DWP); Lancashire; On-site; GBP 65,000 - 90,000; Full time

Job summary

Department for Work and Pensions (DWP) is seeking a Senior Application Operations Engineer to ensure reliability, stability and continuous improvement of critical applications. You will work across cloud and on premises platforms, lead operational support activities, manage performance and resolve complex issues while shaping operational practices.

You will act as a technical escalation point, collaborate with engineers, service owners and stakeholders to maintain high quality services and drive

Qualifications

• Experience delivering live service IT service management.
• Ability to lead operational support across multiple applications and services.
• Proven track record in incident, problem and change management with lessons learned.
• Experience coaching and sharing knowledge across teams.

Responsibilities

• Lead the support, maintenance and continuous improvement of one or more applications and services.
• Act as an escalation point for technical issues and ensure incidents, problems and changes are managed effectively.
• Drive service reliability and performance through proactive monitoring, automation and continual service improvement.
• Manage risks and work with stakeholders to deliver positive outcomes.
• Provide technical leadership and knowledge sharing to support colleagues.

Skills

Service management

Incident management

Problem management

Change management

Release management

Automation

Continual improvement

Technical escalation

Collaboration

Tools

Cloud platforms

On-premises platforms

Databases

Job description

• Working collaboratively with teams across Digital Group to ensure smooth running of operational processes.


• Providing service management expertise and technical skills to ensure service availability and the appropriate respond when issues occur.


• Affectively utilise Incident, Problem and Change and Release Mgmt. as well as automating and innovating via continuous improvement to enhance the services we provide for citizens.

As a Senior Application Operations Engineer, you will play a key role in ensuring the reliability, stability and continuous improvement of business-critical applications. Working across a range of technologies, including cloud and on premises platforms, databases and third party software, you will lead operational support activities, manage service performance, and drive improvements that enhance the user experience. You will act as a technical escalation point, working closely with engineers, service owners and stakeholders to maintain high quality services and resolve complex issues. You'll also help shape operational practices, champion continual improvement and support the development of colleagues across the team.

Key responsibilities

• Lead the support, maintenance and continuous improvement of one or more applications and services.


• Act as an escalation point for technical issues, ensuring incidents, problems and changes are managed effectively and lessons learned are implemented.


• Drive service reliability and performance through proactive monitoring, automation and continual service improvement.


• Manage risks, identify opportunities for improvement and work collaboratively with stakeholders to deliver positive outcomes.


• Provide technical leadership, coaching and knowledge sharing across the team, supporting less experienced engineers and contributing to a culture of continuous learning.


• Support the onboarding of new services and colleagues, ensuring effective knowledge transfer and smooth transitions into support.


• Work closely with multidisciplinary teams, suppliers and business stakeholders to ensure services remain secure, resilient and aligned to user needs.


• Participate in an out of hours on call rota to support critical services when required.

Are you experienced in live service IT Service Management?

Do you want to help shape an emerging function in one of UK government's largest IT environments?

Do you pride yourself in having the technical ability to fix complex issues and continuously improve systems?