Senior Application Operations Engineer

DWP Digital; Newcastle upon Tyne; Hybrid; GBP 28,000 - 47,000; Full time

Benefits offered by this job

Hybrid working

Flexible hours

Great work-life balance

Public sector pension 28.97%

25 days leave (up to 31)

Flexi-time options

Professional development

Discounts & savings

Bike/season-ticket loans

Job summary

DWP Digital is hiring a Senior Application Operations Engineer to ensure reliable, resilient applications and drive automation across centralised services. You will mentor peers and work within a hybrid model, aligned to hubs in Blackpool or Newcastle.

Join a government-scale digital team delivering high-impact public services with flexible hours, a strong pension, generous holidays, and a focus on work-life balance.

Qualifications

• Experience managing the technical application support of services and implementing improvement initiatives.
• Evidence of ownership and initiative with stakeholders to ensure service outcomes.
• User-focused approach with ability to balance priorities and meet customer outcomes.
• Ability to diagnose issues and coordinate resolutions across multiple services.

Responsibilities

• Keep business-critical applications reliable, resilient and performing at their best.
• Drive automation and service improvements while mentoring engineers.

Skills

Technical application support

Ownership & initiative

User-focused

Holistic service view

Job description

Pay up to £46,547 plus 28.97% employer pension contributions, hybrid working, flexible hours, and a truly great work life balance.

DWP. Digital with Purpose.

We have an exciting opportunity to join our community of experts at DWP Digital as a Senior Application Operations Engineer within our Centralised Application Support Services (CASS) that spans DWP Digital.

DWP is the UK's largest government department. We are the UK's largest payer, making around £280 billion in payments every year and a third of all UK BACS traffic, to support and empower millions of people.

Our DWP Digital teams are using fresh ideas and leading-edge technologies to create innovative, scalable and user-centric digital solutions, positively changing how government work.

We design, build, and run digital public services, making them simpler and faster for everyone.

The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us.

What skills, knowledge and experience will you need?

• Previous experience of managing the technical application support of services focusing on your implementation of improvement initiatives to deliver a quality service.
• Ownership and initiative - Evidence of working with other stakeholders to ensure service outcomes are achieved.
• User Focused - Evidence of managing multiple competing priorities and the techniques used to ensure customer outcomes are met.
• Service Focused - Ability to take a holistic view of applications, their interfaces and dependencies to diagnose issues and coordinate resolution activities across multiple services.

You and your role

As a Senior Application Operations Engineer, you'll keep business-critical applications reliable, resilient and performing at their best. From solving complex technical issues to driving automation and service improvements, you'll work with cutting-edge technologies while helping shape the future of digital services and mentoring the engineers around you.

Location:

You’ll join us in one of our brilliant digital hubs in Blackpool or Newcastle whichever is most convenient for you.

Hybrid Working:

We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub.

Pay:

We offer competitive pay of up to £46,547.

Pension:

You’ll get a brilliant civil service pension with employer contributions worth 28.97%, worth over £12,000 per year.

Holidays:

A generous leave package starting at 25 days rising to 31 days over time.

You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays.

We have a broad benefits package built around your work-life balance which includes:

• Flexible working including flexible hours and flex-friendly policies
• Time off volunteering and charitable giving
• Bring your authentic self to work with 'I Can Be Me in DWP'
• Discounts and savings on shopping, fun days out and more
• Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference
• Professional development, coaching, mentoring and career progression opportunities.

And we have an award-winning environment and culture:

• DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards
• Diverse and Inclusive Leadership at Digital Leaders Awards 2024
• Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025
• Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards

Process:

We know your time is valuable, so our application and selection process are just two stages:

Interview:

a single stage interview online.