Application Engineer Manager

NORTHLAND CONTROLS PTE. LTD.; Greater London; On-site; GBP 65,000 - 85,000; Full time

Job summary

A leading technology firm in Greater London seeks an experienced Application Engineer Manager to oversee the application engineering team. This role involves managing daily operations, ensuring client satisfaction, and mentoring engineers to enhance their skills. Candidates should possess strong management experience with a focus on customer service and technical integration. This position offers growth opportunities in a multicultural environment while emphasizing efficiency and quality in service delivery.

Qualifications

• Minimum of five years managing a team of five or more direct reports.

Responsibilities

• Oversee Application Engineering team and ensure client needs are met.
• Attend meetings with customers to analyze and determine system needs.
• Work with Design and Project Management team for system engineering.

Skills

Customer-focused with strong written and verbal communications skills

Ability to efficiently manage multiple tasks

Strong interpersonal skills

Effective ability to provide leadership

Education

Bachelor’s degree in Computer Science or relevant industry experience

Job description

JOB MISSION

The Application Engineer Manager is responsible for the day-to-day management, training and development of Application Engineers who provide support for integration or technical projects. Help manage the P/L (profit and loss) while ensuring all client and company business needs are met.

DUTIES

• Attend meetings with customers and Project Management team to analyze and determine customer system needs and provide recommendations.
• Understand all customer commitments / contracts/ standards and ensure that all fulfilments are met to milestones and quality standards.
• Ensure new hires are trained to comply with client standards/processes.
• Work with the Design and Project Management team to engineer systems. Take overall responsibility for estimating Application Engineering tasks during projects.
• Create test plans, coordinate with commissioning team and test systems.
• Create and set up the server OS, database, application, and services in line with the client’s requirements.
• Configure the system to continue to run in an optimal state via regular archives, backups, and maintenance.
• Work with the commissioning engineers to fully test and bring the system online.
• Customize system to customers’ business model.
• Work in compliance with the company’s Health and Safety standards and requirements—with the safety of self and others in mind at all time.

SECONDARY DUTIES

• Troubleshoot system / security network related issues over the phone.
• Train customers and technicians on proposed and installed systems.
• Document and maintain system architecture and parameters based on customer standards.
• Continue to investigate new technologies that can assist our customer base and increase our productivity.
• Continue higher education in management or security industry to support management role.
• Attend industry tradeshows as needed and maintain a professional working relationship with manufacturers.

MANAGERIAL RESPONSIBILITIES

• Oversee Application Engineering team, and work together with Project Management team, to ensure client needs are met with minimal scheduling conflict.
• Identify and plan for future hiring needs.
• Responsible for initiating and participating in the hiring efforts for the Application Engineering team by alerting HR and Director of Professional Services of open positions.
• Work with Director of Professional Services to ensure company strategic policy and technological consistency is achieved globally.
• Mentor Application Engineers to enhance both technical & general business management skills.
• Empower Application Engineering team to keep up to date with current market developments and further their continuous professional development.
• Continually improve quality and efficiency within the organization.
• Schedule and coordinate Application Engineers for projects.
• Responsible for approving timesheets, expense reports and leave applications.
• Hold regular one-on-one meetings with direct reports.
• Responsible for scheduling technology training as directed by the Director of Professional Services.
• Review RFP, RFI, RFQ’s and provide feedback to ensure a successful proposal.
• Work with various teams to develop a statement of work.
• Review team-created project plans and identify deficiencies and corrective measures.

SKILLS

• Customer-focused with strong written and verbal communications skills
• Ability to efficiently manage people multiple tasks, activities, and events simultaneously
• Strong interpersonal skills and proven ability to drive results in a multicultural and global environment.
• Effective ability to prioritize, provide leadership and direction to others.

QUALIFICATIONS

• Bachelor’s degree in Computer Science or relevant industry experience.
• Minimum of five years managing a team of five or more direct reports.