Apparel & Quality Customer Service Executive

Tagged Resources Ltd; Ringway; On-site; GBP 60,000 - 80,000; Full time

Job summary

A successful recruitment agency in the United Kingdom is looking for an Apparel and Quality Customer Service Executive. This role involves providing exceptional customer service by managing orders, supporting deliveries, and solving customer queries. The ideal candidate will have two years of experience in a similar role, strong communication skills, and a high IT literacy. Benefits include holidays, staff discounts, and flexible working hours.

Benefits

20 days holiday plus bank holidays

Staff discount on products

Flexible working hours

Free parking

Responsibilities

• Proactively helping to offer an exceptional level of customer service.
• Supporting customer deliveries on a National and International basis.
• Placing and tracking orders.
• Managing order delivery and resolving any problems.
• Providing quotations/estimates to customers.
• Directly working with customers to handle queries and provide solutions.

Skills

Excellent customer service and interpersonal skills

Two years' experience in a similar office-based role

High level of IT literacy

Experience with Excel and ERP systems

Knowledge of garment technology/QC

Strong analytical and problem-solving skills

Good communication

Education

Good level of education

Tools

Excel

ERP system

Job description

Our client is a real success story delivering high quality brands across Healthcare, Corporatewear, Workwear, Sportswear and Home Textiles. An exciting opportunity has become available to join our Customer Services Team as an Apparel and Quality Customer Service Executive.

You will be responsible for a various customer service-related task. You must be able to develop an excellent understanding of the business' needs understanding the supply chain process, along with building strong internal and customer relationships at all levels.

The Role

• Proactively helping to offer an exceptional level of customer service.
• Supporting customer deliveries on a National and International basis.
• Placing and tracking orders.
• Managing order delivery and resolving any problems.
• Providing quotations/estimates to customers.
• Directly working with customers to handle queries and provide solutions.

Skills Required

• Excellent customer service and interpersonal skills.
• Two years' experience in a similar office-based role.
• High level of IT literacy, experience of Excel and ideally working with an ERP system.
• Previous experience of working with garments and knowledge of garment technology/QC would be an advantage.
• Very organised and a logical thinker.
• Good communicator.
• Strong analytical and problem-solving skills.
• Team player.
• Good level of education.

Benefits

• 20 days holiday (in addition to bank holidays) plus holiday loyalty scheme.
• Staff discount on products.
• Flexible working hours available.
• Offices are 400 metres from the new Parkway Tram stop (Metrolink).
• Offices provide free parking.
• Relaxed, professional and friendly working environment.
• Busy and varied workload.