Anti-Social Behaviour Officer

SNG (Sovereign Network Group); Thatcham; Hybrid; GBP 30,000 - 36,000; Full time

Job summary

SNG (Sovereign Network Group) is seeking an Anti Social Behaviour Officer to join the Housing Team in Oxfordshire. The role involves tackling hate crime, nuisance and ASB, and managing your own caseload alongside housing management colleagues.

You will build relationships with the police, legal advisors and partner agencies, delivering a positive impact in communities. A full UK driving licence and access to your own car are required.

Qualifications

• Experience in anti-social behaviour related housing management or transferable customer-facing skills.
• Ability to resolve conflict and handle challenging behaviour.
• Strong communication with customers in a demanding environment.
• Self-motivated, highly organised, and collaborative.

Responsibilities

• Tackle hate crime, nuisance and anti-social behaviour alongside housing management.
• Manage your own caseload and liaise with external agencies including police and legal advisors.
• Build effective working relationships with colleagues, contractors and partners.
• Make a real difference to communities through collaborative teamwork.

Skills

Anti-social behaviour

Conflict resolution

Communication

Organisation

Driving licence

MS Office

Tools

MS Office

Job description

We are looking for an Anti Social Behaviour Officer to join our Housing Team in Oxfordshire, to contribute to developing a safe and inclusive community for our customers.

In this busy role you'll work alongside your housing management colleagues to tackle all forms of hate crime, nuisance and anti-social behaviour.

You'll manage your own caseload and build effective working relationships with external agencies, including the police and legal advisors.

You'll make a big difference to people's lives within an experienced, supportive and supported team.

What you'll need:

• Ideally, you'll have previous experience of anti-social behaviour related housing management services or be able to demonstrate transferable skills and experience from a similar type of customer facing role.
• Experience of dealing with challenging behaviour and resolving conflict
• Strong communication skills with previous experience of working with customers in a demanding environment
• The ability to be self-motivated and highly organised
• Strong IT skills including MS Office
• The ability to establish, develop and maintain effective working relationships with all work colleagues, contractors and partnering agencies

What you need to know:

This is a hybrid role where you'll work from the comfort of your own home, the Newbury office and out with our customers.

The role is permanent, and you'll be working full time.

You'll need a full UK driving licence and access to your own car, as the role involves visiting customers.

If you are a looking for a demanding and interesting new role where you'll work collaboratively to make a real difference to our communities, we would like to hear from you